File a Grievance (Formal Complaint) with DDD
Appeal an Adverse Benefit Determination (also known as NOA by AHCCCS)
Information Regarding DDD Eligibility Re-Determination
Contact the DES DDD Customer Service Center
Toll Free (844) 770-9500
Fax: (602) 542-6870
Monday - Friday, 8:00 a.m. - 5:00 p.m. (Arizona Time)
Closed on State Service Holidays
Report Fraud Online or call (877) 822-5799
Always reference policy posted online to ensure you are following the policy currently in effect. DDD Policy includes seven manuals. If you don't know where to find the information you are looking for, visit the Policy Library and search the Complete Set of DDD Policies or by specific manual.
If you, a family member, or a friend have a mental health emergency, it is important that you seek help right away. Trained crisis staff are available 24 hours a day, seven days a week to help over the phone. The Crisis lines are free, confidential, and open to anyone who needs help. For medical, police and fire emergency situations, always call 911.
Students in need of behavioral health services may receive many of those services directly on school campuses. A referral may be made but is not required to initiate behavioral health services. Referrals or requests for services may be made by the school, family, member, or anyone assisting the member, directly to a behavioral health provider or through the member’s assigned health plan. A member’s Support Coordinator is also available to assist with referring and seeking behavioral health services through the member’s health plan.
The Division’s Behavioral Health Administration provides oversight of the subcontracted health plans and fee-for-service Tribal Health Program. For general information regarding behavioral health resources or to speak with the Division's Behavioral Health Administration, school administrators are encouraged to contact the Division's Customer Service Center.
The Arizona Department of Education and the Arizona Health Care Cost Containment System (AHCCCS) created the Behavioral Health Resource Guide for principals, other education administrators, school mental health professionals, and anyone who wishes to be a voice that promotes the need for school mental health resources in Arizona.
If a school district or administrator would like information on behavioral health services within their geographic area or are interested in obtaining a partnership with a behavioral health provider, schools may reach out to one of the following:
The Arizona Health Care Cost Containment System also offers behavioral health services for uninsured/underinsured students through the state's Regional Behavioral Health Authorities (RBHA).
Family Involvement Center
The Division of Developmental Disabilities through contracts with Managed Care Organizations (MCOs), provides integrated health care coverage to members eligible for the Arizona Long Term Care System (ALTCS).
Learn more about the available health plan options.
DDD Clinical Practice Guidelines
Additional Health Care Resources
American Indian/Alaska Natives can find more information and resources regarding DDD programs on the DDD Tribal Relations page.
One of the most important ways you can improve your health is to stop smoking. You can get help with quitting. Talk to your doctor. The Arizona Smoker’s Helpline (ASHLine) can also help you with quitting. ASHLine can give you information about programs and services.
You can call ASHLine at 1-800-556-6222 (TTY/TDD 711) or visit ASHLine website.
ASHLine Quit Coaching is a free smoking cessation program that helps people quit any kind of tobacco. A Quit Coach helps and encourages you through every stage of quitting. Need Help Now? Call 1-800-556-6222 or go to www.ashline.org.
The American Lung Association’s, “Freedom from Smoking” program is a proven way to quit smoking, even if you’ve tried before and went back to smoking. Call 1-800-586-4872 or visit Freedom From Smoking website. You will be able to share your experiences with others going through the same thing in our online community support group. Get live support from the quit-smoking specialists at the Lung HelpLine website.
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The Department of Economic Security (DES) Division of Developmental Disabilities (DDD) strives to be respectful and responsive to the cultural and linguistic needs of the individuals and families we serve.
"Cultural competency" refers to the ability of staff to acknowledge and understand the influence cultural history, life experiences, language differences and values have on individuals and families. DDD incorporates skills, attitudes and policies that promote positive and effective interactions with diverse cultures. Communication with members, families, and groups from diverse cultures improves health outcomes and member satisfaction.
The Division’s Cultural Competency Plan encompasses the entire network of services provided by the Division, including:
Some resources and partners are:
The Department of Economic Security (DES) Family Assistance Administration provides language assistance free of charge to those with limited English proficiency when assistance is needed for Division of Developmental Disabilities programs. Please contact your DES office or call 1-844-770-9500 to request program assistance provided in your preferred language.