On May 19th, 2019, the login process to the EBT customer web site/portal will change from using a Card Number and PIN to using a User ID and Password. All users will have to create a User ID and Password to access the application.
Always reference policy posted online to ensure you are following the policy currently in effect. DDD Policy includes all six manuals listed below. If you don't know where to find the information you are looking for, search the DDD Complete Set of All Policy Manuals or any of the individual manuals below by keyword.
The Division of Developmental Disabilities through contracts with Managed Care Organizations (MCOs), provides physical health care coverage to members eligible for the Arizona Long Term Care System (ALTCS).
Information for American Indian Health Plan (AIHP)
American Indians and Alaskan Natives (AI/AN) enrolled in AHCCCS or the Children's Health Insurance Program (KidsCare) may choose to receive their coverage through the AHCCCS AIHP or one of the AHCCCS-contracted managed health plans. The AIHP provides medically-necessary services for enrolled members. The program also provides coverage for preventive and behavioral health care services.
The Department of Economic Security (DES) Division of Developmental Disabilities (DDD) strives to be respectful and responsive to the cultural and linguistic needs of the individuals and families we serve.
"Cultural competency" refers to the ability of staff to acknowledge and understand the influence cultural history, life experiences, language differences and values have on individuals and families. DDD incorporates skills, attitudes and policies that promote positive and effective interactions with diverse cultures. Communication with members, families, and groups from diverse cultures improves health outcomes and member satisfaction.
The Division’s Cultural Competency Plan encompasses the entire network of services provided by the Division, including:
The Department of Economic Security (DES) Family Assistance Administration provides language assistance free of charge to those with limited English proficiency when assistance is needed for Division of Developmental Disabilities programs. Please contact your DES office or call 1-844-770-9500 to request program assistance provided in your preferred language.
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Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable accommodation based on language or disability should contact ADES’s Office of Equal Opportunity at [email protected]. Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.