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Contact the DES DDD Customer Service Center
[email protected]
Toll Free (844) 770-9500
TTY/TDD 711
Fax: (602) 542-6870

Office Hours:
Monday - Friday, 8:00 a.m. - 5:00 p.m. (Arizona Time)

Closed on State Service Holidays

Report Fraud Online or call (877) 822-5799

Member Manuals and DDD Policies

Member Manuals and Resources

Quick Reference Guides

DDD Policy Manuals

Always reference policy posted online to ensure you are following the policy currently in effect. DDD Policy includes seven manuals. If you don't know where to find the information you are looking for, visit the Policy Library and search the Complete Set of DDD Policies or by specific manual.

Policy Manual Library

 

AHCCCS Financial Reporting Guides

Behavioral Health and Crisis Services

If you, a family member, or a friend have a mental health emergency, it is important that you seek help right away. Trained crisis staff are available 24 hours a day, seven days a week to help over the phone. The Crisis lines are free, confidential, and open to anyone who needs help. For medical, police and fire emergency situations, always call 911.

Crisis Services

National 24-Hour Crisis Hotlines

Phone

  • National Suicide Prevention Lifeline: 988 or 1-800-273-TALK (8255)
  • National Substance Use and Disorder Issues Referral and Treatment Hotline: 1-800-662-HELP (4357)

Text

  • Text the word "HOME" to 741741

Statewide Crisis Services

  • 1-844-534-4673 (1-844-534-HOPE)

Suicide and Crisis Hotlines by County

  • Maricopa County served by Mercy Maricopa: 1-800-631-1314 or 602-222-9444
  • Cochise, Graham, Greenlee, La Paz, Pima, Pinal, Santa Cruz and Yuma Counties served by Arizona Complete Health - Complete Care Plan: 1-866-495-6735
  • Apache, Coconino, Gila, Mohave, Navajo and Yavapai Counties served by Health Choice Arizona: 1-877-756-4090
  • Gila River and Ak-Chin Indian Communities: 1-800-259-3449
  • Salt River Pima Maricopa Indian Community: 1-855-331-6432
  • Tohono O'odham Nation: 1-844-423-8759

Especially for Teens

  • Teen Life Line phone or text: 602-248-TEEN (8336)

Services for Students

Students in need of behavioral health services may receive many of those services directly on school campuses. A referral may be made but is not required to initiate behavioral health services. Referrals or requests for services may be made by the school, family, member, or anyone assisting the member, directly to a behavioral health provider or through the member’s assigned health plan. A member’s Support Coordinator is also available to assist with referring and seeking behavioral health services through the member’s health plan. 
 
The Division’s Behavioral Health Administration provides oversight of the subcontracted health plans and fee-for-service Tribal Health Program. For general information regarding behavioral health resources or to speak with the Division's Behavioral Health Administration, school administrators are encouraged to contact the Division's Customer Service Center. 
 
The Arizona Department of Education and the Arizona Health Care Cost Containment System (AHCCCS) created the Behavioral Health Resource Guide for principals, other education administrators, school mental health professionals, and anyone who wishes to be a voice that promotes the need for school mental health resources in Arizona.  
 
If a school district or administrator would like information on behavioral health services within their geographic area or are interested in obtaining a partnership with a behavioral health provider, schools may reach out to one of the following:

The Arizona Health Care Cost Containment System also offers behavioral health services for uninsured/underinsured students through the state's Regional Behavioral Health Authorities (RBHA).

Additional Resources

Family Involvement Center

MIKID

Health Plan Resources

The Division of Developmental Disabilities through contracts with Managed Care Organizations (MCOs), provides integrated health care coverage to members eligible for the Arizona Long Term Care System (ALTCS).

Learn more about the available health plan options.

DDD Clinical Practice Guidelines

Additional Health Care Resources

Augmentative and Alternative Communication (AAC) Updates

American Indian/Alaska Natives

American Indian/Alaska Natives can find more information and resources regarding DDD programs on the DDD Tribal Relations page.

Health & Wellness

Tobacco Cessation Information

One of the most important ways you can improve your health is to stop smoking. You can get help with quitting. Talk to your doctor. The Arizona Smoker’s Helpline (ASHLine) can also help you with quitting. ASHLine can give you information about programs and services.

You can call ASHLine at 1-800-556-6222 (TTY/TDD 711) or visit ASHLine website.

ASHLine Quit Coaching is a free smoking cessation program that helps people quit any kind of tobacco. A Quit Coach helps and encourages you through every stage of quitting. Need Help Now? Call 1-800-556-6222 or go to www.ashline.org.

The American Lung Association’s, “Freedom from Smoking” program is a proven way to quit smoking, even if you’ve tried before and went back to smoking. Call 1-800-586-4872 or visit Freedom From Smoking website. You will be able to share your experiences with others going through the same thing in our online community support group. Get live support from the quit-smoking specialists at the Lung HelpLine website.

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Your Rights & Governmental Oversight

Additional Guides, Manuals, and Policies

Resource Results

Cultural & Linguistic Competence

The Department of Economic Security (DES) Division of Developmental Disabilities (DDD) strives to be respectful and responsive to the cultural and linguistic needs of the individuals and families we serve.

"Cultural competency" refers to the ability of staff to acknowledge and understand the influence cultural history, life experiences, language differences and values have on individuals and families. DDD incorporates skills, attitudes and policies that promote positive and effective interactions with diverse cultures. Communication with members, families, and groups from diverse cultures improves health outcomes and member satisfaction.

The Division’s Cultural Competency Plan encompasses the entire network of services provided by the Division, including:

  • Acute Care Services
  • Behavioral Health Services
  • Home and Community Based Services
  • Other Specialty Services

Some resources and partners are:

Limited English Proficiency

The Department of Economic Security (DES) Family Assistance Administration provides language assistance free of charge to those with limited English proficiency when assistance is needed for Division of Developmental Disabilities programs. Please contact your DES office or call 1-844-770-9500 to request program assistance provided in your preferred language.

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