Member and Family Resources

Member Manuals and Resources

• Arizona Long Term Care System (ALTCS) Member Handbook (English)
• Arizona Long Term Care System (ALTCS) Member Handbook (Spanish)
• Navigating the System (English) / Navigating the System (Spanish)
• DDD Member Rights and Responsibilities (English) / DDD Member Rights and Responsibilities (Spanish)
• Community Resource Guide (English) / Community Resource Guide (Spanish)
• Caregiver Resource Guide (English) / Caregiver Resource Guide (Spanish)

Members may request a printed copy of the above brochures by contacting their Support Coordinator or the DDD Customer Service Center, 1-844-770-9500 option 1.

• DDD Clinical Practice Guidelines

DDD Policy Manuals

Always reference policy posted online to ensure you are following the policy currently in effect. DDD Policy includes seven manuals. If you don't know where to find the information you are looking for, visit the Policy Library and search the Complete Set of DDD Policies or by specific manual.

Policy Manual Library

AHCCCS Financial Reporting Guides

The Division of Developmental Disabilities through contracts with Managed Care Organizations (MCOs), provides integrated health care coverage to members eligible for the Arizona Long Term Care System (ALTCS).

Learn more about the available health plan options.

Service Approval Matrix – DDD Prior Authorization Criteria

Additional Health Care Resources

• AHCCCS Drug List
• AZ Links.gov (assistance and information on aging and disability)
• National Guideline Clearinghouse

• Immunizations (Shots) fact sheet
• Health-e-Arizona Plus (information about health benefits and services)
• Disease Control and Prevention (Videos)

Tobacco Cessation Information

One of the most important ways you can improve your health is to stop smoking. You can get help with quitting. Talk to your doctor. The Arizona Smoker’s Helpline (ASHLine) can also help you with quitting. ASHLine can give you information about programs and services.

You can call ASHLine at 1-800-556-6222 (TTY/TDD 711) or visit ASHLine website.

ASHLine Quit Coaching is a free smoking cessation program that helps people quit any kind of tobacco. A Quit Coach helps and encourages you through every stage of quitting. Need Help Now? Call 1-800-556-6222 or go to www.ashline.org.

The American Lung Association’s, “Freedom from Smoking” program is a proven way to quit smoking, even if you’ve tried before and went back to smoking. Call 1-800-586-4872 or visit Freedom From Smoking website. You will be able to share your experiences with others going through the same thing in our online community support group. Get live support from the quit-smoking specialists at the Lung HelpLine website.

• Advance Directives End of Life Care
• Arizona Center for Disability Law (ACDL) Self Advocacy Guides
• Blood Lead Poisoning Fact Sheet
• Developmental Disabilities Planning Council (DDPC) website
• Developmental Disabilities Planning Council (DDPC) Legal Options Manual
• Developmental Disabilities Terminology
• DDD District Boundaries Map Effective July 2017
• Managing Inappropriate Behaviors –The History and Future of Article 9 (Video of Webinar)
• Positive Behavior Support Resources and Training Information
• Working With You (brief overview of the functions of the Division of Developmental Disabilities)
• Commonly Used DDD Acronyms

The Department of Economic Security (DES) Division of Developmental Disabilities (DDD) strives to be respectful and responsive to the cultural and linguistic needs of the individuals and families we serve.

"Cultural competency" refers to the ability of staff to acknowledge and understand the influence cultural history, life experiences, language differences and values have on individuals and families. DDD incorporates skills, attitudes and policies that promote positive and effective interactions with diverse cultures. Communication with members, families, and groups from diverse cultures improves health outcomes and member satisfaction.

The Division’s Cultural Competency Plan encompasses the entire network of services provided by the Division, including:

• Acute Care Services
• Behavioral Health Services
• Home and Community Based Services
• Other Specialty Services

• Cultural Competency, Language Access, and Family/Member Centered Care Plan CYE 2023-2024
• Cultural Competency and Family Centered Care/Language Access Plan CYE 2022-2023  
• Cultural Competency and Family Centered Care/Language Access Plan CYE 2021-2022 
• Cultural Competency Coalition - Provider & Patient Communication Guide 
• Mercy Care Cultural Competency Information
• United Healthcare Community Plan Cultural Competency Information

Some resources and partners are:

• Autism Now
• Cross Cultural Health Care Program's Cultural Competence Resource Guide
• Limited English Proficiency
• OMH Center for Linguistic and Cultural Competence
• Physician's Practical Guide to Culturally Competent Care
• University of Wisconsin Language & Culture Resources
• Improving Cultural Competency for Behavioral Health Professionals (HHS)
• National Center for Cultural Competence at Georgetown University