The Unemployment Insurance Call Center will be CLOSED on Sunday, October 25 for system maintenance. UI and PUA claimants will still be able to apply for benefits and file weekly certifications online. The Call Center will resume its regular weekday hours, 7 a.m. - 7 p.m., Monday, October 26.
To protect taxpayer dollars from criminals and ensure Arizonans in need can access benefits in a timely manner, beginning this week, claimants filing initial claims for Pandemic Unemployment Assistance (PUA) will need to verify their identities using ID.me’s safe and secure online portal before they can receive PUA benefits. Learn more.
States across the nation continue to see an extraordinary number of claims filed as a result of identity theft. DES has become aware that some Arizona residents are receiving notices and benefit cards at their address with the names of individuals who do not reside at that location. This is the result of criminals attempting to obtain funds from the new federal Pandemic Unemployment Assistance (PUA) program by using randomly selected in-state addresses during the application process. More information regarding unemployment fraud can be found here. To report fraud, file a report online or call the DES Fraud Hotline at 1 (800) 251-2436.
DES Office Locator
Look for a service and the office close to you:
For services pertaining to:
- Adult Protective Services check the File an APS report online.
- Aging and Adult or Home Delivered Meals contact your local Area Agency on Aging.
- Utility Assistance contact your local Community Action Agency.
- Unemployment Insurance Benefits, go to Contact AZ Unemployment Insurance Benefits.
- Jobs Program, go to Jobs Program Contact Information
Announcements
On April 10, 2020, DES is implementing virtual office services in all locations to continue to better serve our customers and communities in this time of need while protecting the health and safety of our customers and staff. The Department is now directing individuals towards ways to access services virtually, through online options or telephones to the greatest extent possible, and limiting public traffic in lobbies and field offices per CDC public health guidance. Learn more: https://des.az.gov/content/des-virtual-office-services.
Connect with Us!
Stay up-to-date with news and updates delivered straight to your inbox
