UPDATE: PUA claimants who were not able to certify for eligible weeks prior to April 19 are now able to file for eligible weeks back to their last date of employment (but no earlier than February 2). Individuals must file weekly PUA certifications for each week for which they are claiming eligibility for benefits, including retroactive certifications back to their last date of employment. Individuals who have already received the initial phase of payment will not see the option to certify for the three weeks for which they have already been paid. File weekly certifications at https://pua.azdes.gov.
UPDATE: Pandemic Emergency Unemployment Compensation (PEUC), which provides an extension of unemployment benefits, will be available in Arizona June 6.
Due to scheduled maintenance, des.az.gov and web applications with the domain “azdes.gov” will be unavailable 10:00 p.m. to 11:00 p.m. Thursday, June 4. Thank you for your understanding.
Contact Unemployment Tax - General Information
Telephone (602)771-6606 for general information, frequently asked questions or to request forms.
Contact the HELP Desk at (602)542-2460 for TWS Password and Question/Answer issues.
Assistance is available from 8 a.m. to 5:00 p.m. (MST), Monday through Friday except for legal holidays.
If you have contacted the UI Tax within the last 30 days, please take a moment to complete our Customer Satisfaction Survey.
- Contact the Accounting Unit for Unemployment Tax
- Contact the Collections Unit for Unemployment Tax
- Contact Employer Registration for Unemployment Tax
- Contact the Experience Rating Unit for Unemployment Tax
- Contact the Field Audit Offices for Unemployment Tax
- Contact Unemployment Insurance Tax Appeals
- Contact Unemployment Insurance Advocates
- Additional Contact Information for Unemployment Tax
Contact the Accounting Unit for Unemployment Tax
- Phone: (602) 771-6601
- Fax: (602) 532-5562
- Email: [email protected]
The Accounting Unit can answer questions regarding the following subjects:
- Add a New Employee
- Amended Reports
- Change Social Security Number
- Electronic Payments
- Excess Wage Calculations
- FUTA Certification
- Limited Power of Attorney (Payroll Representatives)
- Refunds
- Unemployment Tax Wage Report
- Adjustments to Quarterly Reports
- Copies of Quarterly Reports
- Filing Quarterly Reports
- Re-Certifications
- Wage Continuation Form UC-020
- Wage Detail Completion
Contact the Collections Unit for Unemployment Tax
Phone: (602) 771-6604
Fax: (602) 532-5536
Email: [email protected]
The Collections Unit can answer questions regarding the following subjects:
- Bankruptcies
- Delinquent Accounts
- Judgments
- Letter of Good Standing
- Levies - Sheriff/Bank/Wages
- Liens
- Money Due
- Past Due Payments
- Payment Scheduling
- Statement of Account
- Title Company Inquiries
- Waiver of Penalties or Interest
Contact Employer Registration for Unemployment Tax
Phone: (602) 771-6602
Fax: (602) 532-5539
Email: [email protected]
The Employer Registration Unit can answer questions regarding the following subjects:
- 401K/Cafeteria Plans
- Acquisition of an Existing Business
- Address Change
- Changes to Existing Accounts
- Corporate Officers
- Exempt Employment
- Independent Contractors
- Joint Tax Application (JT-1)
- License a New Business
- New Business
- Non-Profit Corporations
- Obtain UI Tax Account Number
- Purchased a Business
- Reciprocal Agreements
- Registration of New Employers
- Reimbursement Payment Option
- Seasonal Transient Lodging (A.R.S. Section 23-793)
- State Localization
- Status Change
- Successor Employer
- Who Must Pay Taxes?
Contact the Experience Rating Unit for Unemployment Tax
- Phone: (602) 771-6603
- Fax: (602) 532-5564
- Email: [email protected]
The Experience Rating Unit can answer questions regarding the following subjects:
- Benefit Charge Notices
- Estimated Wage Letters
- Limited Power of Attorney (Claim Representatives)
- Protest UI Benefit Charges
- Tax Rate Determinations
- Unemployment Insurance Benefit Wage Protests
- Unemployment Insurance Rate Transfers
- Unemployment Insurance Tax Rates
- Voluntary Payments to Lower Tax Rate
Contact the Field Audit Offices for Unemployment Tax
| Location |
Address |
Telephone |
|---|---|---|
|
Flagstaff |
1701 N. 4th Street |
(928) 214-2577 |
| Mesa | 120 W. 1st Avenue Mesa, AZ 85210-1312 |
(602) 771-6959 |
|
Phoenix-One |
4000 N. Central Avenue Suite 500 Phoenix, AZ 85012 |
(602) 771-2999 |
| Phoenix-Two | 4000 N. Central Avenue Suite 500 Phoenix, AZ 85012 |
(602) 771-3713 |
| Prescott Valley | 3262 Bob Dr., Suite 10 Prescott Valley, AZ 86314 |
(928) 759-1703 |
| Tucson | 400 W. Congress St., Suite 450 Tucson, AZ 85701 |
(520) 628-6820 |
Contact Unemployment Insurance Tax Appeals
- Phone: (602)771-6652
- Fax: (602) 532-5538
Learn more about Unemployment Insurance Tax Appeals or review past Appeals Board UI Tax decisions.
Contact Unemployment Insurance Advocates
Please note: if you are an unemployed worker and have a complaint about your Unemployment Insurance Benefit claim or the service you received, please use our online contact form.
| By Phone: (602) 542-5954 | |
|
By mail or email - for a complaint about an Unemployment Insurance Benefit related matter or the service you received from the Unemployment Insurance Benefits Office: DES Unemployment Insurance Administration
|
By mail or email – for a complaint about an Unemployment Insurance Tax related matter or the service you received from the Unemployment Insurance Tax Office: DES Unemployment Insurance Tax
|
Additional Contact Information for Unemployment Tax
| Subject | Web Link | Phone | FAX | Email |
|---|---|---|
| Help navigating the Arizona Unemployment Insurance Program | Employer Outreach Program Overview | [email protected] |
| Layoff Notices - Rapid Response Program |
|
(602) 542-3957 |
| Prevailing Wage Requests | Foreign Labor Certification | [email protected] |
| Shared Work | Shared Work Program Information | [email protected] |
| SUTA (state unemployment tax act) Dumping Prevention | Information about SUTA Dumping | (602) 771-3692 [email protected] |
| Trade Adjustment Assistance | TAA/TRA Program Information | (520) 209-1032 |
| Unemployment Insurance Fraud Hotline | Report Unemployment Insurance Fraud | 1 (800) 251-2436 |
| Work Opportunity Tax Credit | WOTC Program | [email protected] |
| Government Entity Requests for Confidential Employer/Employee Information | Data Disclosure Information and Fee Schedule | |
| HELP Desk (for TWS Password and Question/Answer issues only) | Hours of operation: M-F (except for state holidays) from 8:00 a.m. to 5:00 p.m. MST. | (602) 542-2460 |
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