Federal guidelines state that claimants cannot receive benefits in both Canada and the U.S. As the pandemic continues and with more unique circumstances among claimants, this question must be answered when individuals file their regular UI claim each week. The question has been revised and starting next week, will now state: “Are you currently receiving unemployment benefits from Canada?” If this change affected your payment, DES will amend your answer in order to process your weekly claim this week. If this was the only issue on your claim, you should see resolution and payment soon. You do not need to contact DES to resolve this issue. PUA claimants are NOT affected.
UPDATE: As part of its increased fraud detection efforts, DES closed accounts with suspicious account information and activity located out of state. The majority of claims identified are believed to be fraudulent. Whenever additional fraud detection and prevention measures are put into place, there will be a small portion of individuals eligible for benefits who may be impacted by these measures. These individuals will still be able to access benefits. Impacted cardholders who believe they are eligible for benefits should contact DES directly at [email protected]. Once a case is validated as not being fraudulent, a new card will be issued to the claimant and the funds will be reloaded.