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About Volunteer Engagement Services

table screen read "We need you - Volunteer"; people raising their hands

At the Volunteer Engagement Center, we strive to improve and promote the productivity and quality of services within DES by meeting the demands for human services and resources through volunteerism. We do this by engaging individuals throughout the State to use their unique skills, talents, and areas of interest to help DES with its efforts to make Arizona stronger. Through the Volunteer Engagement Center, individuals and groups are offered the opportunity to experience the satisfaction of being part of a team that is dedicated to helping the community.  DES is proud of its volunteers throughout Arizona who bring their commitment, expertise, and passion to DES.

Volunteer Recruitment Process

The Volunteer Engagement Center works with all DES programs and staff to identify volunteer opportunities in their areas and to recruit for those positions. Volunteers are then recruited, screened and trained by DES staff, and through a network of community-based contractors.

Volunteers are matched with programs and services based on their interests and the Department's needs. In order to ensure the safety of both our volunteers and the families that we work with, DES policy requires that all volunteers be registered with the Department.

When volunteers register, they receive the information, training and clearance necessary to work within DES. This includes:

  • Information on liability coverage and worker's compensation in the event that the volunteer injured while working with DES.
  • Training on the Health Insurance Portability and Accountability Act (HIPAA) regarding how to deal with confidential health information
  • Limited English Proficiency training so the volunteer is able to assist individuals who are unable to communicate and/or understand the English language or who would prefer assistance in the language of their choice.
  • Training on the American Disabilities Act so the volunteer knows how to handle these matters and/or requests for accommodations.
  • Clearance to drive a state vehicle. A valid driver's license is required as well as completion of the Basic Defensive Drivers Training.
  • Completion of the Basic Data Security Awareness Training to ensure that volunteers understand their responsibility in the use of state resources and for the protection of confidential material.
  • A background check and clearance card from the Department of Public Safety for volunteers who want to work with children or vulnerable adults, so we can ensure our clients’ safety.
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