On May 19th, 2019, the login process to the EBT customer web site/portal will change from using a Card Number and PIN to using a User ID and Password. All users will have to create a User ID and Password to access the application.
Please note that applications for child care can take up to 30-days to process and complete.
Upon review of your application, a DES Eligibility Specialist may contact you if additional information is needed. Please do not disregard correspondence from Child Care Administration (CCA), as it may delay services.
Your assigned Eligibility Specialist will:
inform you if your case is subject to the CCA waitlist
identify the group or fee level that pertains to your case
be available to discuss any other relevant information.
If you do not agree with the determination of your application, you may submit a Fair Hearing Request to your assigned Eligibility Specialist in person, by email or fax. After the request is received, the DES Fair Hearing Unit will complete the review process.
Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable accommodation based on language or disability should contact ADES’s Office of Equal Opportunity at [email protected]. Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.