Paying Back an Unemployment Insurance Overpayment
Repayments must be made through the DES Office of Accounts Receivable and Collections (OARC). Please note that it is important that you wait 21 days from the date on your Determination of Overpayment before contacting OARC.
Payments can be made online, by phone, by mail, or in person
To make a payment online
Payments can be made online through the DES Online Payment System. To pay online you will need:
- A valid credit card (Visa, MasterCard, Discover or American Express), and
- Your DES Account Number (the ten-digit number shown on your monthly billing statement)
To make a payment by phone
Payments can be made through the OARC Interactive Voice Response system by calling (844) 722-6247 or (602) 252-0024 and selecting option #1.
Payments can also be made through the TouchPay app using your iOS or Android device. Scan the QR code to download the app.
To make a payment by mail
Mail a check or money order payable to Arizona Department of Economic Security Office of Accounts Receivable and Collections, Dept 880918, P.O. Box 29650, Phoenix, AZ 85038. To ensure you receive the proper credit for your payment, please include your DES account number that appears on your monthly statement.
To make a payment in person
Visit a kiosk at one of the following Arizona Division of Child Support Services Offices.
Maricopa South Region Office
6010 North 57th Drive
Glendale, AZ, 85301
Pima Tucson Office
1455 South Alvernon Way
Suite 265
Tucson, AZ, 85711
Can I set up a payment plan?
Yes, If you wish to make payment arrangements, please contact the DES Office of Accounts Receivable and Collections (OARC) by phone at (602) 252-0024 or toll-free at (800) 236-1475 by pressing Option #1. Please wait 21 days from the date of your determination before contacting OARC.