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Electronic Benefits Transfer (EBT) Card

It is illegal to sell, trade, exchange, or give your CA or NA benefits or EBT card to another person. This card is ONLY to be used by legal recipient of the benefits or their authorized designee.

Recipients of Nutrition and/or Cash Assistance will receive their benefits on a QUEST Electronic Benefits Transfer (EBT) Card issued by Fidelity National Information Services (FIS). The card is used like a debit card to purchase food with Nutrition Assistance benefits, and withdraw Cash Assistance benefits from an Automatic Teller Machine (ATM) displaying the QUEST symbol.

Please note: Arizona state law prohibits the use of the Cash Assistance EBT card at all ATMs and point-of-sale terminals located in liquor stores, gambling casinos, race tracks, adult entertainment establishments, and medical marijuana dispensaries. Arizona state law also prohibits purchasing lottery tickets with a Cash Assistance EBT card. Your Cash Assistance must be used only to provide for the basic needs of the children and adults for whom assistance is being provided.

You are allowed to use your EBT card outside of Arizona. A notice will be sent requiring you to answer questions about your EBT usage when 10% or more of your benefit amount is used outside of Arizona during a six month period.

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Check Your Balance

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Add an Authorized User

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SNAP Online Purchasing

Download the ebtEDGE App

ebtEDGE, a free mobile app for EBT cardholders, is now available in the Apple App Store (iOS) and Google Play Store (Android). Through this secure app, you will be able to see your benefit balances, SNAP retailer and ATM locations, benefit schedules, and a statement of the last 60 days of transactions made on your card. You will need to enter your EBT card number and PIN to access your account information.

Report Lost or Stolen Card

If you have lost your card, or your card has been stolen, call FIS Customer Service at 1-888-997-9333 (TTY: 1-800-367-8939) IMMEDIATELY.

The first replacement card in a calendar year is free. You are charged $5 for each additional replacement card. When you or your EBT alternate cardholder requests 3 or more replacement EBT cards within a 12-month period, you will be issued a replacement card, but you may not be able to use it until you make contact to explain the reason for the replacement EBT card request.

Protect Your Benefits: Arizona EBT cards are NOT insured. Lost or stolen benefits CANNOT be replaced.

You are responsible for your EBT Card, Personal Identification Number (PIN), and the use of your benefits. KEEP YOUR PIN PRIVATE! If your Cash Assistance or Nutrition Assistance account is accessed and used with your card or your EBT alternative holder card, the benefits will not be replaced. Benefits are not replaceable! Please read the How to Use Your Arizona EBT Card for a guide on selecting your pin.

Here are some tips to help keep your benefits safe:

  • Freeze your electronic benefit transfer (EBT) card when not in use through ebtedge.com or through the ebtEDGE mobile app
  • Do not treat an EBT card like a savings account. The EBT card is not insured.
  • Don’t keep a large balance in your EBT account.
  • Keep your PIN a secret.
  • Try and change your PIN the day before your benefits become available each and every month.
  • You can change your PIN by calling the FIS Customer Service line at 1-888-997-9333, using the FIS mobile app ebtEDGE (available on Google Play and Apple App Stores), or online at www.ebtedge.com.

Share what you know and be a part of the solution. Provide us any information about persons or websites selling EBT cards:

  • DES Fraud Line: (800) 251-2436
  • fraudreferralexternal.azdes.gov
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