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New Case Management System launched July 1st

The Arizona Rehabilitation Services Administration (RSA) is excited to announce the launch of inFormed, a modernized case management system designed to streamline processes and improve service delivery. This new system allows our team to better support individuals with disabilities across Arizona.

We have updated the way we manage client information to better support you. Our new system helps our team work more efficiently behind the scenes, so we can spend less time on forms and more time focusing on positive outcomes.

On July 1, 2025, our team started using inFormed to manage caseloads in a way that improves our work and helps us better serve Arizonans. We have committed to ensuring a smooth transition with minimal disruption to services.

Frequently Asked Questions (FAQ)

What is the new case management system, and why did RSA implement it?

This updated system helps our team provide services to individuals with disabilities more effectively and timely by reducing repetitive tasks and data entry.

When will the new system go live?

On July 1, 2025, our team started using inFormed to manage caseloads in a way that improves our work and helps us better serve Arizonans. We have committed to ensuring a smooth transition with minimal disruption to services.

How will the new system improve my experience?

By making our internal processes and data more efficient, you’ll see faster information processing and quicker responses to your questions.

Did I need to do anything to prepare for the new system?

No action is needed for clients as part of this system update.

Who do I contact with Questions?

If you have questions, please contact your assigned counselor, teacher, or call the main line at 602-542-3332. Keeping your information safe and your services running is our top priority.

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