DES was informed by FEMA that LWA will end this week (benefit week ending September 5). DES has requested and received its weekly allocation for this last week. Starting next week, for the benefit week ending September 12, eligible claimants will receive their weekly benefit amount without LWA. Those who have not yet filed weekly claims or whose claims have yet to be processed may still be eligible for LWA. DES will continue to work with FEMA to provide retroactive LWA payments for eligible weeks between the week ending August 1 and the week ending September 5, as funding allows. Learn more: https://bit.ly/2RjJyvM
UPDATE: As part of its increased fraud detection efforts, DES closed accounts with suspicious account information and activity located out of state. The majority of claims identified are believed to be fraudulent. Whenever additional fraud detection and prevention measures are put into place, there will be a small portion of individuals eligible for benefits who may be impacted by these measures. These individuals will still be able to access benefits. Impacted cardholders who believe they are eligible for benefits should contact DES directly at [email protected]. Once a case is validated as not being fraudulent, a new card will be issued to the claimant and the funds will be reloaded.
Child Support Services
Announcements
COVID-19 Resources:
- View the frequently asked questions on modifying your child support order.
- View the frequently asked questions on unemployment and child support.
- View the frequently asked questions on child support and stimulus payments.
DCSS Virtual Offices
We are here to serve you! For the continued safety of you, our team and the community, DCSS offices will remain virtual. We are continuing to expand our capabilities to address your child support needs through virtual services. Now more than ever, it is crucial to keep your contact information up-to-date as we continue to communicate program and case updates via email, phone and text. Together, we can work to reduce the spread of COVID-19.
Please view the ways in which you can do child support services virtually:
- Paying child support:
- Online
- By Phone
- By Mail
- Documents:
- You can send all child support documents (that don’t need to be notarized) electronically to [email protected] or through mail at P.O. Box 40458, Phoenix, AZ 85067
- Document drop-off: You can visit a DCSS office and drop off documents in a secure drop-box.
- General Questions:
- You can submit questions directly through the AZ Child Support Portal.
- You can contact a DCSS Customer Service Representative Monday - Friday, 7:00 a.m. - 5:30 p.m. at 1-800-882-4151.
Child Support Awareness Month Art Contest
To celebrate Child Support Awareness Month in August, DCSS hosted an art contest around the theme, What does family look like to you? Out of the 49 submissions, 9 were chosen to receive a backpack full of school supplies. Take a look at the winners of the art contest!
The Arizona Division of Child Support Services (DCSS) provides services to parents and caretakers who receive child support as well as parents who pay child support. Some of the services include obtaining a child support order, collecting child, medical and spousal support from parents who have a court order, and helping unwed parents establish paternity for their child.
DCSS Mission: Provide timely child support services that are in the best interest of the child. #HelpingFamilies
How to Get Child Support
Find out how to establish a child support order or medical support.
Employers
Learn about Income Withholding Orders, making payments and required reporting.
Child Support Services office staff are ready to help you.
View your child support account information.
DCSS may have unclaimed child support funds that belong to you.
Help find parents who are not paying child support.
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