On May 19th, 2019, the login process to the EBT customer web site/portal will change from using a Card Number and PIN to using a User ID and Password. All users will have to create a User ID and Password to access the application.
The complaint will be sent to the appropriate regulating agency (Arizona Department of Health Services, Arizona Department of Economic Security, or Arizona Deparment Of Child Safety) or law enforcement. Investigation steps may include some or all of these:
Review of records
Interviews with witnesses, staff and, if appropriate, child(ren)
Obtain/review reports from other agencies
Complete compliance inspection
Frequently Asked Questions
What if I don’t want to give my name or want to remain anonymous?
Insufficient information will not allow for a complete investigation.
The person reporting complaint (complainant) will be unable to receive feedback.
Arizona statute requires a name, unless it could result in harm for the complainant.
Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable accommodation based on language or disability should contact ADES’s Office of Equal Opportunity at [email protected]. Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.