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DES now has a child care waiting list in place for most families applying to the program. Learn more about the waiting list on the Child Care Assistance page.
File a Complaint on a DES Child Care Provider
Filing a complaint is a responsible attempt to protect a child or children.
If you have knowledge of, or concerns about, a suspected violation committed by a DES Child Care Provider, please file a complaint.
The complaint is valid if you suspect a past or ongoing:
- violation of Arizona state rules and/or statutes
- child abuse or neglect
Report a Child Care Provider
- Be prepared to provide the following information:
- Complainant’s contact information
- Child Care Provider/Facility’s name, license number, phone number, address (or cross streets)
- Description of alleged incident or violation
- Submit a Child Care Provider Complaint on-line or over the phone:
- Please visit www.azccrr.com and click on "Submit Provider Complaint"
- Toll-Free: 1-800-308-9000 (Monday-Friday 8:00 a.m. -5:00 p.m.)
After You File the Complaint
The complaint will be sent to the appropriate regulating agency (Arizona Department of Health Services, Arizona Department of Economic Security, or Arizona Deparment Of Child Safety) or law enforcement. Investigation steps may include some or all of these:
- Review of records
- Interviews with witnesses, staff and, if appropriate, child(ren)
- Obtain/review reports from other agencies
- Complete compliance inspection
Frequently Asked Questions
What if I don’t want to give my name or want to remain anonymous?
- Insufficient information will not allow for a complete investigation.
- The person reporting complaint (complainant) will be unable to receive feedback.
- Arizona statute requires a name, unless it could result in harm for the complainant.
How will I know the results of my complaint?
- Regulating agency may contact you directly
- You may review the Provider’s public records on www.azccrr.com
- Click on “Search for Child Care”
- Click on “Advanced Search Criteria”
- Enter Provider Name in text box
- Click on Provider Details
- View Inspection, Complaint, and Enforcement Details
Arizona State Resources
Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification