Request Assistance (Ombudsman)
The DES Office of the Ombudsman helps people fix problems when they are getting, or trying to get, DES benefits or services.
The Office of the Ombudsman is:
- Confidential
- Independent
- Neutral and fair
They help the public when unexpected problems happen while working with DES for human services.
Role of the Office of the Ombudsman
Advocacy
- Advocates for the process, not the customer
- Makes recommendations to improve the process
Inquiry
- Requests case information to help solve a problem within approved program rules
- Tracks program responses to make sure issues are handled on time
Education
- Helps DES customers navigate through all DES program processes
- Refers customers to the appropriate programs for help
Contact
- Confirms when emails, letters, faxes, or voicemails are received
- Works to reduce the number of calls or contacts a person must make to solve a problem
- Contacts advocates when needed to help with DES program issues
Programs Covered
All DES programs including, but not limited to:
- Nutrition Assistance (NA) formerly known as Food Stamps
- Medical Eligibility
- Unemployment (UI)
- Cash Assistance - Also known as Temporary Assistance for Needy Families (TANF)
- Child Care (CCA)
- Employment (JOBS/Maximus)
- Developmental Disabilities (DDD)
- Adult Protective Services (APS)
- Rehabilitation Services (RSA)