Parents Who Pay Child Support
Fulfilling your child support order is critical to the success of your children. The Division of Child Support Services (DCSS) is here to help you every step of the way. For your convenience, there are a variety of ways to make a child support payment. If you are unable to meet your obligation, DCSS can help you get back on track.
You can choose from several options to make a child support payment.
Pay online via the Payment Gateway
DCSS does not charge a fee to use the Payment Gateway. However, please check with your financial institution if you have any questions regarding fees associated with any of these payment options.
Pay by Phone
To pay by phone, call the DCSS Customer Service or the State of Arizona Child Support Payment Gateway.
- Maricopa County: 602-252-4045
- Toll Free: 1-800-882-4151
- Payment Gateway: 1-888-585-7942
Pay at a Kiosks
TouchPay kiosks accepts cash, credit/debit cards (American Express, Discover, MasterCard, and Visa) and personal checks.
You can pay using the TouchPay kiosks at several local offices.
|Avondale||290 E. La Canada
|Chandler||East Valley Office
125 E. Elliot Rd.
|Phoenix||North Valley Office
11420 N. 19th Ave.
|Phoenix||South Valley Office
515 N. 51st Ave., Ste. 120
1st Floor Lobby
3443 N Central Ave.
|Tucson||1455 S. Alvernon Way
|Yuma||1185 S. Redondo Center
Dr. Yuma 85365"
Pay at a Local Retailer
Retail Pay is a cash only option for paying child support. To make a walk-in retail payment at CVS, Family Dollar or 7-Eleven:
- Go to PayInCashNow.com to get your DCSS PaySlip with your personal barcode
- Present the barcode – either on a smart phone or on a printed PaySlip – to any cashier to be scanned at the counter.
- Reuse the barcode for future payments or get a new one, as needed.
- Your receipt will show the amount applied to child support, plus a $2.50 transaction fee, and the total amount paid.
View a map of nearby retail pay locations.
Pay by Mail
To pay by mail, send check, money order or cashier’s check to:
- Support Payment Clearinghouse
P.O. Box 52107
Phoenix, AZ 85072-2107
- Overnight Express Payments
Arizona Department of Economic Security
DCSS – State Disbursement Unit
1789 W. Jefferson, Mail Drop 7214
Phoenix, AZ 85007
Either parent may request a modification of their existing child support order when there has been a significant and continuing change within the household, such as adding or changing health insurance, a loss of a job, disability, or an increase or decrease in income for either parent. Only current child support can be modified. Arizona law does not permit retroactive modifications.
Under federal and state law, you have the right to request a modification of your child support order. A modification review is conducted by the courts based on the current income of the parents, the Arizona child support guidelines, and any applicable credits. The review may result in an increase, decrease, or no change in your child support order.
Requesting a Modification
- Print out and complete the Request for Modification Review. Follow the instructions on pages 1 and 2 of the form.
- Drop off your request, with supporting documentation, at your local Division of Child Support Services office or mail your request, with support documentation to:
Division of Child Support Services
PO Box 40458
Phoenix, AZ 85067
Include your return address on the envelope for timelier processing of your request.
After the Request
The review and modification of an order may take up to 6 months depending on how quickly the information is provided by both parties.
If you have questions or need assistance, contact DCSS Customer Service at 1-800-882-4151 or 602-252-4045, or visit your local DCSS office.
The DES Division of Child Support Services (DCSS) recognizes that there are certain circumstances that make it difficult for noncustodial parents to meet their child support obligations. To help with these situations, the DCSS offers a customer incentive program including a GED/back-to-school incentive and a hardship/forgiveness program to help with past-due child support payments.
GED/High School Diploma
If you get your High School Diploma or General Educational Development (GED) certificate (after July 2014), you may be eligible for a reduction of up to $1,000 of monies (arrears, clearinghouse and/or genetic testing fees) owed to DCSS.
Find out if you qualify:
Submit a copy of your high school transcript or GED transcript (dated after July 2014)
- At your local DCSS office or
- Mail a copy of the transcript to:
GED Incentive Program
PO Box 40458
Phoenix, AZ 85067
DCSS Hardship Program
If circumstances occur that permanently affect your ability to pay current or past-due (arrears) child support, you may be eligible for the DCSS Hardship Program.
If you think you qualify, contact your case manager or the DCSS Customer Service at 602-252-4045 or 1-800-882-4151.
The DCSS Settlement Program assists noncustodial parents who may have a large arrears balance on their child support case. It provides an opportunity to pay off past-due arrears balances.
If you are limited in your ability to pay, you may offer to settle your arrears balance by paying either a lump sum or by making monthly installments that can be accepted for up to 3 months.
To participate in the program:
- Think in advance about how much you would like to offer to settle the past due amount.
- Stop by a local DCSS office or contact the DCSS Customer Service Center at 602-252-4045 or 1-800-882-4151, or email the DCSS Settlement Team at [email protected] to submit your settlement offer
Note: The state’s role is not to advocate the amount of the settlement, but to facilitate whatever offer is appropriate for the state and the parties involved in the case. The DCSS cannot require a custodial parent to accept a settlement offer.
Frequently Asked Questions about the Settlement Program
My wages are being withheld; will a settlement offer stop the withholding?
The wage withholding may be stopped by DCSS if the case is an arrears only case and there is no current support obligation accruing. The wage withholding may be changed to current support only if the current child support obligation is being paid.
What happens with credit reporting when my settlement offer is completed?
If there is still an active Arizona child support order after a settlement payment, the case will continue to be reported to the credit reporting agencies. If a case is closed due to a settlement payment, the case will be reported to the reporting agencies as closed.