Current Qualified Vendors and Providers
General Information
- Login to Focus or Create an Account
- Rates & Billing
- Training for Vendors and Providers
- Qualified Vendor Announcements
- Qualified Vendor System and Service Specifications
- File a Claim Dispute
- File a Grievance with DDD
- Report Fraud and Abuse Online or by calling 877-822-5799
- Report an Incident
- New Incident Report User Guide/Instructions
- New Incident Report Form Frequently Asked Questions
- Developmental Disabilities Terminology
- Provider Resources
- Search for a DDD Vendor
- DDD Actions Related to COVID-19
DDD Provider Relations
1-844-770-9500
[email protected]
Qualified Vendor/Provider Meeting Schedule
2023 Meeting Schedule and Recordings
| Date | District | Location | City | Time | Provider Type |
|---|---|---|---|---|---|
| 1/12/2023 | All | Download Meeting Recording Meeting FAQs | Virtual | 10:00 a.m.-12:00 p.m. | IH |
| 2/09/2023 | All | Download Meeting Recording | Virtual | 10:00 a.m.-12:00 p.m. | HHS |
| 3/09/2023 | All | Download Meeting Recording | Virtual | 10:00 a.m.-12:00 p.m. | DP/E/T |
| 4/13/2023 | All | Download Meeting Recording | Virtual | 10:00 a.m.-12:00 p.m. | TS |
| 5/11/2023 | All | Download Meeting Recording Meeting FAQs | Virtual | 10:00 a.m.-12:00 p.m. | DH/GH |
| 6/08/2023 | All | Download Meeting Recording Meeting FAQs | Virtual | 10:00 a.m.-12:00 p.m. | IH |
| 8/10/2023 | All | Download Meeting Recording | Virtual | 10:00 a.m.-12:00 p.m. | HHS |
| 9/14/2023 | All | Download Meeting Recording | Virtual | 10:00 a.m.-12:00 p.m. | DP/E/T |
| 10/12/2023 | All | Teleconference Only - Login details will be sent via email | Virtual | 10:00 a.m.-12:00 p.m. | TS |
| 11/9/2023 | All | Teleconference Only - Login details will be sent via email | Virtual | 10:00 a.m.-12:00 p.m. | DH/GH |
Provider Type Legend
- TS = Therapy Services
- DH = Developmental Homes
- IH = In-Home Services
- DP = Day Programs
- GH = All Group Homes
- E = Employment
- HHS = Home Health Services
- T = Transportation
Printable Statewide Qualified Vendor/Provider Meeting Schedule
Please contact your District Network Unit to be added to the mailing list.
House Bill 2865 Group Home Monitoring Pilot
ADHS Nursing-Supported Group Home Licensing Information
- Nursing-Supported Group Home Presentation
- Nursing-Supported Group Home Frequently Asked Questions
- Nursing-Supported Group Home Licensing Application
2022 Meeting Schedule and Recordings
| Date | District | Location | City | Time | Provider Type |
|---|---|---|---|---|---|
| 1/13/2022 | All | Download Meeting Recording Meeting FAQs | Virtual | 10:00 a.m.-12:00 p.m. | HCBS |
| 3/10/2022 | All | Download Meeting Recording Meeting FAQs | Virtual | 10:00 a.m.-12:00 p.m. | DP/GH/E |
| 4/14/2022 | All | Download Meeting Recording Meeting FAQs | Virtual | 10:00 a.m.-12:00 p.m. | TS |
| 5/12/2022 | All | Download Meeting Recording Meeting FAQs | Virtual | 10:00 a.m.-12:00 p.m. | DH |
| 7/14/2022 | All | Download Meeting Recording Meeting FAQs | Virtual | 10:00 a.m.-12:00 p.m. | HCBS |
| 9/08/2022 | All | Download Meeting Recording Meeting FAQs | Virtual | 10:00 a.m.-12:00 p.m. | DP/GH/E |
| 10/13/2022 | All | Download Meeting Recording | Virtual | 10:00 a.m.-12:00 p.m. | TS |
| 11/10/2022 | All | Download Meeting Recording | Virtual | 10:00 a.m.-12:00 p.m. | DH |
2021 Meeting Schedule and Recordings
| Date | District | Location | City | Time | Provider Type |
|---|---|---|---|---|---|
| 1/14/2021 | All | Download Meeting Recording | Virtual | 10:00 a.m.-12:00 p.m. | HCBS |
| 3/11/2021 | All | Download Meeting Recording | Virtual | 10:00 a.m.-12:00 p.m. | DP/GH/E |
| 4/08/2021 | All | Download Meeting Recording | Virtual | 10:00 a.m.-12:00 p.m. | TS |
| 5/13/2021 | All | Download Meeting Recording | Virtual | 10:00 a.m.-12:00 p.m. | DH |
| 7/08/2021 | All | Download Meeting Recording | Virtual | 10:00 a.m.-12:00 p.m. | HCBS |
| 9/09/2021 | All | Download Meeting Recording | Virtual | 10:00 a.m.-12:00 p.m. | DP/GH/E |
| 10/14/2021 | All | Download Meeting Recording | Virtual | 10:00 a.m.-12:00 p.m. | TS |
| 11/04/2021 | All | Teleconference Only - Login details will be sent via email | Virtual | 10:00 a.m.-12:00 p.m. | DH |
FOCUS / Vendor Call
Focus Vendor Directory User Manual
Non-Residential Services Vendor Call
- Video - Reviewing the Vendor Call Process, Policies and Procedures
- Video - How to Use Focus Vendor Calls
- Vendor Call User Guide
- DDD Provider Search Manual - Updated (6/2017)
Residential Services Vendor Call
- Frequently Asked Questions for Qualified Vendors
- Program Staffing Application (PSA) User Reference Guide
- Training Presentation
- Residential Services Vendor Call Meeting
- Independent Designed Living Arrangement Schedules Training Presentation
Focus User Interface Updates
AHCCCS Electronic Visit Verification (EVV)
The Division has published an Electronic Visit Verification page with additional information about EVV.
DDD and AHCCCS EVV Presentation - August 25, 2022
View recording of the EVV Question and Answer session held on August 25, 2022
DDD Services Required to Use EVV
- Attendant Care
- Homemaker/Housekeeping
- Habilitation Hourly
- Home Health (Nursing)
- Respite
AHCCCS Resources
- AHCCCS Website
- [email protected] - Technical Assistance
Sandata Customer Care
Sandata System Questions/Issues
- 1-855-928-1140
- [email protected]
Alternate EVV Vendor Questions/Issues
- 1-844-289-4246
- [email protected]
Additional Resources
Referring, Ordering, Prescribing, Attending (ROPA)
The Patient Protection and Affordable Care Act (ACA) and the 21st Century Cures Act (Cures) require that all health care providers who refer AHCCCS members for an item or service, who order non-physician services for members, who prescribe medications to members, and who attend/certify medical necessity for services and/or who take primary responsibility for members’ medical care must be registered as AHCCCS providers. AHCCCS calls this initiative, and these providers, "ROPA.”
Until these acts passed, referring, ordering, prescribing, and attending providers were required to obtain and maintain a National Provider Identifier (NPI), but were not required to be registered as an AHCCCS provider, but with the implementation of ROPA requirements any registrable healthcare provider who is not already registered as an active AHCCCS provider must register or be identified as an Exception non-registerable provider*, if applicable.
To make the ROPA registration process as simple as possible, AHCCCS will develop a streamlined application for ROPA providers who meet all of the following criteria:
- Have a National Provider Identifier (NPI) from the National Plan and Provider Enumeration System (NPPES),
- Already fully enrolled in Medicare or another state’s Medicaid program, and
- Do not intend to bill AHCCCS for services.
The streamlined registration application is expected to be available in late 2022. Following that implementation, claims that originate from an un-registered ROPA provider will not be reimbursed.
Billing / Payments
- DDD QVA User Guide and Manual
- Billing for Third Party Liability & Duplicates
- Email DDD about Third Party Liability Benefits (Member Insurance Update Requests only)
- Email DDD about Third Party Liability Waiver Requests
- COBV Insurance Waiver Request Form
- Vendor Account Set-up and Payment Information (Arizona W9)
- Sole Proprietor Waiver (Department of Administration)
- Rate Information
Survey Results
Medical Insurance & Clinical Practice Guidelines
Cultural Competency
The Department of Economic Security (DES) Division of Developmental Disabilities (DDD) strives to be respectful and responsive to the cultural and linguistic needs of the individuals and families we serve.
"Cultural competency" refers to the ability of staff to acknowledge and understand the influence cultural history, life experiences, language differences and values have on individuals and families. DDD incorporates skills, attitudes and policies that promote positive and effective interactions with diverse cultures. Communication with members, families, and groups from diverse cultures improves health outcomes and member satisfaction.
The Division’s Cultural Competency Plan encompasses the entire network of services provided by the Division, including:
- Acute Care Services
- Behavioral Health Services
- Home and Community Based Services
- Other Specialty Services
Cultural Competency and Family Centered Care/Language Access Plan CYE 2022-2023
Interpretation and Translation Resources
Some resources and partners are:
- Autism Now
- Cross Cultural Health Care Program's Cultural Competence Resource Guide
- Limited English Proficiency
- OMH Center for Linguistic and Cultural Competence
- Physician's Practical Guide to Culturally Competent Care
- University of Wisconsin Language & Culture Resources
- Improving Cultural Competency for Behavioral Health Professionals (HHS)
- Cultural Competency Self-Assessments - National Center for Cultural Competence at Georgetown University
Behavioral Health and Crisis Services
Crisis Services
National 24-Hour Crisis Hotlines
Phone
- National Suicide Prevention Lifeline: 988 or 1-800-273-TALK (8255)
- National Substance Use and Disorder Issues Referral and Treatment Hotline: 1-800-662-HELP (4357)
Text
- Text the word "HOME" to 741741
Statewide Crisis Services
- 1-844-534-4673 (1-844-534-HOPE)
Suicide and Crisis Hotlines by County
- Maricopa County served by Mercy Maricopa: 1-800-631-1314 or 602-222-9444
- Cochise, Graham, Greenlee, La Paz, Pima, Pinal, Santa Cruz and Yuma Counties served by Arizona Complete Health - Complete Care Plan: 1-866-495-6735
- Apache, Coconino, Gila, Mohave, Navajo and Yavapai Counties served by Health Choice Arizona: 1-877-756-4090
- Gila River and Ak-Chin Indian Communities: 1-800-259-3449
- Salt River Pima Maricopa Indian Community: 1-855-331-6432
Especially for Teens
- Teen Life Line phone or text: 602-248-TEEN (8336)
Services for Students
Students in need of behavioral health services may receive many of those services directly on school campuses. A referral may be made but is not required to initiate behavioral health services. Referrals or requests for services may be made by the school, family, member, or anyone assisting the member, directly to a behavioral health provider or through the member’s assigned health plan. A member’s Support Coordinator is also available to assist with referring and seeking behavioral health services through the member’s health plan.
The Division’s Behavioral Health Administration provides oversight of the subcontracted health plans and fee-for-service Tribal Health Program. For general information regarding behavioral health resources or to speak with the Division's Behavioral Health Administration, school administrators are encouraged to contact the Division's Customer Service Center.
The Arizona Department of Education and the Arizona Health Care Cost Containment System (AHCCCS) created the Behavioral Health Resource Guide for principals, other education administrators, school mental health professionals, and anyone who wishes to be a voice that promotes the need for school mental health resources in Arizona.
If a school district or administrator would like information on behavioral health services within their geographic area or are interested in obtaining a partnership with a behavioral health provider, schools may reach out to one of the following:
- Mercy Care
- UnitedHealthcare Community Plan
- American Indian/Alaska Natives in the DDD Tribal Health Program (THP) can contact DDD Customer Service at 1-844-770-9500 ext. 1 for assistance.
The Arizona Health Care Cost Containment System also offers behavioral health services for uninsured/underinsured students through the state's Regional Behavioral Health Authorities (RBHA).
Additional Resources
Family Involvement Center
- Online: https://www.familyinvolvementcenter.org/help-me/greatness-kids-club
- Phone: 1-877-568-8468
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Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification.