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ANNOUNCEMENT: The vendor through which the State of Arizona utilizes to print and mail correspondence is experiencing a nationwide system outage. Until this issue is resolved, most notices, forms and paper checks from DES will be impacted. We continue to work closely with our vendor throughout the process to ensure minimal disruption to our clients and partners. We are also connecting with other vendors who are able to provide services during the outage. The services DES provides are not impacted by this incident and remain accessible to the public. We appreciate your patience and understanding.
Current Qualified Vendors and Providers
General Information
- Login to Focus or Create an Account
- Rates & Billing
- Training for Vendors and Providers
- Qualified Vendor Announcements
- Qualified Vendor System and Service Specifications
- File a Claim Dispute
- File a Grievance with DDD
- Report Fraud and Abuse Online or by calling 877-822-5799
- Report an Incident
- Provider Focus Incident Reporting Application FAQs
- Developmental Disabilities Terminology
- Provider Resources
- Search for a DDD Vendor
- DDD Actions Related to COVID-19
DDD Provider Relations
1-844-770-9500
[email protected]
Qualified Vendor/Provider Meeting Schedule
2022 Meeting Schedule and Recordings
| Date | District | Location | City | Time | Provider Type |
|---|---|---|---|---|---|
| 1/13/2022 | All | Download Meeting Recording Meeting FAQs | Virtual | 10:00 a.m.-12:00 p.m. | HCBS |
| 3/10/2022 | All | Download Meeting Recording Meeting FAQs | Virtual | 10:00 a.m.-12:00 p.m. | DP/GH/E |
| 4/14/2022 | All | Download Meeting Recording Meeting FAQs | Virtual | 10:00 a.m.-12:00 p.m. | TS |
| 5/12/2022 | All | Download Meeting Recording Meeting FAQs | Virtual | 10:00 a.m.-12:00 p.m. | DH |
| 7/14/2022 | All | Teleconference Only - Login details will be sent via email | Virtual | 10:00 a.m.-12:00 p.m. | HCBS |
| 9/08/2022 | All | Teleconference Only - Login details will be sent via email | Virtual | 10:00 a.m.-12:00 p.m. | DP/GH/E |
| 10/13/2022 | All | Teleconference Only - Login details will be sent via email | Virtual | 10:00 a.m.-12:00 p.m. | TS |
| 11/10/2022 | All | Teleconference Only - Login details will be sent via email | Virtual | 10:00 a.m.-12:00 p.m. | DH |
Provider Type Legend
- TS = Therapy Services
- DH = Developmental Homes
- HCBS = Home and Community Based Services
- DP = Day Programs
- GH = Group Homes
- E = Employment
Printable Statewide Qualified Vendor/Provider Meeting Schedule
Please contact your District Network Unit to be added to the mailing list.
ADHS Nursing-Supported Group Home Licensing Information
- Nursing-Supported Group Home Presentation
- Nursing-Supported Group Home Frequently Asked Questions
- Nursing-Supported Group Home Licensing Application
2021 Meeting Schedule and Recordings
| Date | District | Location | City | Time | Provider Type |
|---|---|---|---|---|---|
| 1/14/2021 | All | Download Meeting Recording | Virtual | 10:00 a.m.-12:00 p.m. | HCBS |
| 3/11/2021 | All | Download Meeting Recording | Virtual | 10:00 a.m.-12:00 p.m. | DP/GH/E |
| 4/08/2021 | All | Download Meeting Recording | Virtual | 10:00 a.m.-12:00 p.m. | TS |
| 5/13/2021 | All | Download Meeting Recording | Virtual | 10:00 a.m.-12:00 p.m. | DH |
| 7/08/2021 | All | Download Meeting Recording | Virtual | 10:00 a.m.-12:00 p.m. | HCBS |
| 9/09/2021 | All | Download Meeting Recording | Virtual | 10:00 a.m.-12:00 p.m. | DP/GH/E |
| 10/14/2021 | All | Download Meeting Recording | Virtual | 10:00 a.m.-12:00 p.m. | TS |
| 11/04/2021 | All | Teleconference Only - Login details will be sent via email | Virtual | 10:00 a.m.-12:00 p.m. | DH |
FOCUS / Vendor Call
Focus Vendor Directory User Manual
Non-Residential Services Vendor Call
- Video - Reviewing the Vendor Call Process, Policies and Procedures
- Video - How to Use Focus Vendor Calls
- Vendor Call User Guide
- DDD Provider Search Manual - Updated (6/2017)
Residential Services Vendor Call
- Frequently Asked Questions for Qualified Vendors
- Program Staffing Application (PSA) User Reference Guide
- Training Presentation
- Residential Services Vendor Call Meeting
Focus User Interface Updates
AHCCCS Electronic Visit Verification (EVV)
DDD Services Required to Use EVV
- Attendant Care
- Homemaker/Housekeeping
- Habilitation Hourly
- Home Health (Nursing)
- Respite
- Skills Training and Development
AHCCCS Resources
- AHCCCS Website
- [email protected] - Technical Assistance
Sandata Customer Care
Sandata System Questions/Issues
- 1-855-928-1140
- [email protected]
Alternate EVV Vendor Questions/Issues
- 1-844-289-4246
- [email protected]
Additional Resources
Referring, Ordering, Prescribing, Attending (ROPA)
Due to the continuing public health emergency and in an effort to ensure that no DDD member experiences disruptions in care, DDD will further extend the registration deadline for referring, ordering, prescribing and attending (ROPA) providers to January 1, 2022 or the end of the COVID-19 public health emergency, whichever comes later. The new DDD billing template is required as of MAY 15th 2021, however claims will not be denied due to missing ROPA information until Jan.1, 2022 or end of PHE. DDD will issue a soft edit message when ROPA information is missing.
On May 15, 2021, DDD will have a new billing template that incorporates Referring, Ordering, Prescribing, Attending (ROPA) information that will ensure compliance with AHCCCS requirements. Beginning May 15, 2021, ALL vendors beginning will be required to use the new billing template.
- Uniform Billing Template - Effective May 15, 2021
- Uniform Billing Document Specifications
- AHCCCS ROPA - DDD HCPCS Coding Chart
https://www.azahcccs.gov/PlansProviders/NewProviders/ROPA.html
Billing / Payments
- DDD QVA User Guide and Manual
- Billing for Third Party Liability & Duplicates
- Email DDD about Third Party Liability Benefits (Member Insurance Update Requests only)
- Email DDD about Third Party Liability Waiver Requests
- COBV Insurance Waiver Request Form
- Vendor Account Set-up and Payment Information (Arizona W9)
- Sole Proprietor Waiver (Department of Administration)
- Rate Information
Survey Results
Medical Insurance & Clinical Practice Guidelines
Cultural Competency
The Department of Economic Security (DES) Division of Developmental Disabilities (DDD) strives to be respectful and responsive to the cultural and linguistic needs of the individuals and families we serve.
"Cultural competency" refers to the ability of staff to acknowledge and understand the influence cultural history, life experiences, language differences and values have on individuals and families. DDD incorporates skills, attitudes and policies that promote positive and effective interactions with diverse cultures. Communication with members, families, and groups from diverse cultures improves health outcomes and member satisfaction.
The Division’s Cultural Competency Plan encompasses the entire network of services provided by the Division, including:
- Acute Care Services
- Behavioral Health Services
- Home and Community Based Services
- Other Specialty Services
Cultural Competency and Family Centered Care/Language Access Plan CYE 2021-2022
Interpretation and Translation Resources
Some resources and partners are:
- Autism Now
- Cross Cultural Health Care Program's Cultural Competence Resource Guide
- Limited English Proficiency
- OMH Center for Linguistic and Cultural Competence
- Physician's Practical Guide to Culturally Competent Care
- University of Wisconsin Language & Culture Resources
- Improving Cultural Competency for Behavioral Health Professionals (HHS)
- Cultural Competency Self-Assessments - National Center for Cultural Competence at Georgetown University
Behavioral Health and Crisis Services
Crisis Services
Suicide and Crisis Hotlines by County
- Maricopa County served by Mercy Maricopa: 1-800-631-1314 or 602-222-9444
- Cochise, Graham, Greenlee, La Paz, Pima, Pinal, Santa Cruz and Yuma Counties served by Arizona Complete Health - Complete Care Plan: 1-866-495-6735
- Apache, Coconino, Gila, Mohave, Navajo and Yavapai Counties served by Health Choice Arizona: 1-877-756-4090
- Gila River and Ak-Chin Indian Communities: 1-800-259-3449
- Salt River Pima Maricopa Indian Community: 1-855-331-6432
Especially for Teens
- Teen Life Line phone or text: 602-248-TEEN (8336)
National 24-Hour Crisis Hotlines
Phone
- National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
- National Substance Use and Disorder Issues Referral and Treatment Hotline: 1-800-662-HELP (4357)
Text
- Text the word "HOME" to 741741
Services for Students
Students in need of behavioral health services should be referred to their health insurance provider. School administrators and leaders can use this chart to help determine how a student can access behavioral health services. For general information regarding behavioral health resources or to speak with the Division's Behavioral Health Unit, school administrators are encouraged to contact the Division's Customer Service Center. Please note that the Customer Service Center will not provide information about specific members or their status. If an educator believes a DDD member needs behavioral health services, they should contact the member's parent or responsible person and ask them to contact their Support Coordinator for assistance with obtaining services. Students who are ALTCS eligible should contact their DDD Health Plan to find behavioral health services near them.
- Mercy Care
- UnitedHealthcare Community Plan
- American Indian/Alaska Natives in the DDD Tribal Health Program (THP) can contact DDD Customer Service at 1-844-770-9500 ext. 1 for assistance.
The Arizona Health Care Cost Containment System also offers behavioral health services for uninsured/underinsured students through the state's Regional Behavioral Health Authorities (RBHA).
Additional Resources
Family Involvement Center
- Online: https://www.familyinvolvementcenter.org/help-me/greatness-kids-club
- Phone: 1-877-568-8468
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Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification.