Electronic Visit Verification (EVV)
Electronic Visit Verification (EVV) tracks and monitors timely service delivery and access to care for members. EVV applies to all providers of these services, including paid family direct care workers. EVV is a federal requirement and is a mandatory program. All individuals who receive services from AHCCCS must participate.
The DDD services impacted are:
- Attendant Care
- Homemaker/Housekeeping
- Habilitation Hourly
- Home Health (Nursing, Licensed Health Aid, Home Health Aid)
- Respite
Qualified Vendors will help members set up their weekly schedule in EVV. A schedule helps DDD know if members are usually getting the services the way they discussed with their planning team. It is ok if some visits start or end at times a little bit different from the weekly schedule as long as the reasons for this are recorded. Members with live-in caregivers have the flexibility to develop a schedule or not. Read AHCCCS Frequently Asked Questions for scheduling for more details.
Members and families should contact their Qualified Vendor Agency if they have questions about their agency’s EVV system. Members, guardians, and Direct Support Professionals (DSP) should all be using EVV now.
Sign up to receive EVV updates from AHCCCS
Questions About EVV
| Question or Issue | Contact |
|---|---|
| Understanding how to use a specific EVV device. | Qualified Vendor |
| Creating a backup plan. | Qualified Vendor |
| Developing a weekly schedule. | Qualified Vendor |
| When reporting a late or missed visit. | Qualified Vendor |
| To discuss using a paper timesheet or designee attestation. | Qualified Vendor |
| Questions about the Qualified Vendor's EVV policy. | Qualified Vendor |
| Creating a backup plan for the Independent Provider program. | Support Coordinator |
| General questions about EVV policy. | Support Coordinator |
Educational Videos
Introduction to Electronic Visit Verification
What Data Does Electronic Visit Verification Track?
Can I Use a Paper Timesheet With Electronic Visit Verification
Electronic Visit Verification: Why do Services Need to be Verified?
Electronic Visit Verification: Why does a Schedule Need to be Created?