You may need to complete an eligibility interview by phone. We strongly recommend that you have income information, ID, Social Security numbers, and Citizenship verification at the interview. During your interview, we will review your information in order to see if you qualify for the program.
At the end of your interview, we will let you know if we need any additional information to decide your case. We will also send you a letter asking for this information.
You may be eligible for one large lump-sum payment through the Grant Diversion Program. Ask your eligibility interviewer about this program during your interview.
How do I provide additional information, when requested?
To serve you better and to make sure you get all the benefits you qualify for, please:
- Give us all requested information as soon as possible
- Let us know if you need help getting information. We can assist you.
You can mail or fax copies of the requested information. Please do not turn in original documents.
When you apply online, you can upload requested information or fax it with a cover sheet. (For additional instructions, see the Frequently Asked Question (FAQ) in Health-e-Arizona Plus titled 'How do I fax documents to HEAplus').
When will I know if I am approved?
A decision will be made, at the latest, 45 days from the application date.
When a decision is made regarding your case, you will be mailed a letter with the results. You can also monitor the status of your application online at Health-e-Arizona Plus or MyFamilyBenefits.
What can I do if I disagree with the decision?
You can request an appeal when:
- An application is denied,
- Benefits are stopped, or
- An application is not processed in a timely manner.