The Arizona Department of Economic Security has two general types of Volunteer Opportunities available:
Check out our current volunteer openings below and be sure to indicate your preferences when you apply.
DES Client Ambassador
The Division of Benefits and Medical Eligibility (DBME) is now accepting applications from individuals who have a passion to serve those less fortunate, and a desire to help others in a meaningful and fulfilling way as a DES Client Ambassador. As a DES Client Ambassador, you will be asked to provide excellent customer service and professional expertise by assisting the public at the Chandler Department of Economic Security Multiservice Center. You’ll have the privilege of interacting with and responding to our clients, offering assistance when appropriate. You’ll not only be an advocate for DES, but you’ll serve as a liaison between the client and the various Divisions represented within the office. Individuals who enter our office are oftentimes nervous, anxious, overwhelmed and confused. As a DES Client Ambassador, it will be your role to be a guide through the maze of services we have to offer, and a calming force to those who may simply need a smile to ease their day.
Welcome client in a professional and courteous manner.
Identify the needs of the client and direct them to the appropriate window for assistance.
Advise client of what to anticipate when they arrive at their station.
Inform clients of additional services that might be beneficial to their needs, when appropriate.
Remain knowledgeable of basic department terminology in order to respond correctly to clients.
Observe and inspect the lobby area, maintaining a clean work and client-friendly environment.
Be a positive focal point for the client, open to receiving inquiries while advocating for the Department.
Remain available to assist staff, when needed.
Maintain constant communication with divisional front desk staff to help ensure clients are responded to in a timely manner.
At the end of the shift, prepare work area and lobby for the next Client Ambassador.
Perform other duties, as required.
Work is performed in an office environment, Monday through Friday, during normal business hours of 8:00 a.m. to 5:00 p.m. Preferably, the DES Client Ambassadors will work 12 to 20 hours per week on a rotating schedule. Flexible work hours are determined by office needs and the availability of the volunteer DES Client Ambassador.
High School Diploma or GED, required.
Must be honest, trustworthy, and possess a high degree of personal integrity.
Must have excellent customer care skills and enjoy working with a diverse population.
Ability to work well independently, with attention to detail, and under potentially high volume situations.
Consider volunteering for a Human Rights Committee (HRC). HRCs make sure DDD members’ rights are supported. Committee members have a wide range of backgrounds. Committee members can be DDD members or their families, advocates, professionals, or other community members committed to the rights of people served by DDD.
Review incidents that may have involved neglect, abuse, or denial of rights of members receiving services.
Review behavior programs.
Review proposed research involving members.
Make recommendations to DDD about changes needed to protect members’ rights..
Committees are located across the state and typically meet monthly.
Must be at least 18
3 – 6 hours commitment per month (varies by committee)
To find out more information or to volunteer, contact the Statewide Human Rights Committee Coordinator at 1-844-770-9500.