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Parents Receiving Child Support

a mother and young daughter laughing happily

The Division of Child Support Services (DCSS) is committed to ensuring that children and families are receiving the resources they need to thrive. After you have established a child support order, DCSS can help you access your monies, make modifications to your child support order and close your child support case.

AZ Child Support Portal

View your child support account information and update your contact information.

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Office Locations

Child Support Services office staff are ready to help you.

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Access My Payment

You will need to choose one of two methods to receive your child support payments.

Electronic Payment (Debit) Card

The Arizona Way2Go Electronic Payment Card (EPC) is a debit card. Child support payments are transferred electronically into a card account that allows you to access your money at any Automated Teller Machine (ATM), worldwide. The discreet MasterCard® card is accepted anywhere debit cards are accepted. You will be using your own money from child support payments which have been deposited on your behalf.

  • DCSS can only fund the card with money that is received. If no money is received, then there will not be any deposits made to the card.
  • After we receive your Electronic Payment Authorization form, it will take up to two weeks to receive your electronic payment card. You must activate the card in order to begin using it. Until you receive your card, you will continue to receive your child support payments by check.

Comerica Bank is the banking service vendor for DCSS.

Direct Deposit

Have your child support payments automatically deposited in your personal checking or savings account. Use one of the following forms to sign up, stop, or change your direct deposit:

Return the signed form to:

Arizona State Disbursement Unit
Electronic Payment Authorization Unit
P.O. Box 36626
Phoenix, AZ 85067-6626

Find My Payment

Before calling DCSS, please check your bank account or Electronic Payment Card account, first.

Be sure to keep DCSS updated on your account information (for example, any time you change banks or home address).

You child support payment may be delayed due to normal mailing and processing. For example, if your payment is collected from wage garnishment, the delay may be due to the timing of the employer’s pay period. Contact the DCSS on or after the 10th day of the month following the month your payment was due. Example: payment due date is July 1; call the DCSS Customer Service Center at  602-252-4045 or 1-800-882-4151 after August 10.

Modify a Child Support Order

Either parent may request a modification of their existing child support order when there has been a significant and continuing change within the household, such as adding or changing health insurance, a loss of a job, disability, or an increase or decrease in income for either parent. Only current child support can be modified. Arizona law does not permit retroactive modifications.

Under federal and state law, you have the right to request a modification of your child support order. A modification review is conducted by the courts based on the current income of the parents, the Arizona child support guidelines, and any applicable credits. The review may result in an increase, decrease, or no change in your child support order.

Requesting a Modification

  1. Print out and complete one of the following forms:

    Follow the instructions on pages 1 and 2 of the form.

  2. Drop off your request, with supporting documentation, at your local Division of Child Support Services office or mail your request, with support documentation to:

    Modification Packet
    Division of Child Support Services
    PO Box 40458
    Phoenix, AZ 85067

    Include your return address on the envelope for timelier processing of your request.

After the Request

The review and modification of an order may take up to 6 months depending on how quickly the information is provided by both parties.

If you have questions or need assistance, contact DCSS Customer Service at 1-800-882-4151 or 602-252-4045, or visit your local DCSS office.

Close a Case

Only the parent with custody or the applicant for services may request to close a case. If you are the custodial parent, and you are not currently receiving cash assistance (TANF) or Medicaid (AHCCCS) and wish to discontinue child support services, your case can be closed by written request, providing there are no assigned arrears owed to the State.

If you are currently receiving cash assistance (TANF) and/or Medicaid (AHCCCS), you cannot close your case. Any arrears that accumulate while you are receiving TANF or AHCCCS are considered assigned arrears. If you began receiving TANF prior to 10/01/2009, any existing arrears at that time would be considered assigned as well. Assigned arrears are used to pay back the state for the amount of TANF that has been given to you. After all of your assigned arrears have been paid in full, the remaining arrears will be given to you. Once the assigned arrears are paid and you are no longer receiving TANF or AHCCCS, you may request to have your case closed.

You may reopen your case with DCSS if you have already closed it but may need to fill out another IV-D application and any other documents provided by DCSS. If you have a child support order, you will need to provide DCSS with a copy of that order. Any arrears that have accrued will need to be recalculated.

Your case may be closed for other reasons outlined in law as well, even without a request. For example, if the noncustodial parent is imprisoned without possibility of parole or release before your child(ren) emancipates, is institutionalized, or has a verified permanent disability with no evidence of support potential, the DCSS may close the child support case upon verification of these circumstances. It is possible that the DCSS will not close your case if the noncustodial parent has any income or assets that can be levied or attached for support. If the noncustodial parent is incarcerated or institutionalized and there is a possibility of parole or release before your child(ren)’s emancipation, or if there is information that the noncustodial parent is no longer disabled, your case will remain open.

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