DDD Health Plans Information

American Indians can choose to receive services through a DDD Health Plan or the DDD American Indian Health Plan (AIHP). American Indian members can also receive physical and behavioral health services from any Indian Health Service (IHS) provider or tribally owned/operated facility at any time without prior approval.

American Indian members that choose the DDD AIHP have two options:

• American Indians can choose the DDD AIHP and receive their physical health services, behavioral health services and Children's Rehabilitative Services (if eligible) from any AHCCCS authorized fee for service provider statewide. 
• American Indians can choose the DDD AIHP and receive their physical health services and Children's Rehabilitative Services (if eligible) from any AHCCCS authorized fee for service provider statewide and behavioral health services from a Tribal Regional Behavioral Health Authority (TRBHA).

American Indians that choose the DDD AIHP and want to receive behavioral health services from a Tribal Regional Behavioral Health Authority (TRBHA), if one is available in your area. To receive behavioral health services from a TRBHA call the AHCCCS Enrollment Unit: 

• From area codes (480), (602), and (623) call 602-417-7100
• From area codes (520) and (928) call 1-800-334-5283

Members with questions about AIHP can contact DDD AIHP:

• Member Services: 1-844-770-9500 ext. 7 TTY/TDD 711
• Nurse Triage Line: 1-844-770-9500 ext. 7 TTY/TDD 711
• Find a provider at https://www.azahcccs.gov/PlansProviders/FeeForServiceHealthPlans/
• Find a pharmacy at https://azahcccs.gov/Resources/Downloads/PharmacyUpdates/AIHPFee-For-ServicePharmacyNetwork.pdf
• AIHP formulary https://azahcccs.gov/Resources/Downloads/PharmacyUpdates/AHCCCS_FFS_Drug_List.pdf
• DDD Clinical Practice Guidelines

Member Manuals and Resources

• Arizona Long Term Care System Member Handbook (English)
• Navigating the System (DDD)
• Navegando el Sistema (DDD)

DDD Policy Manuals

Always reference policy posted online to ensure you are following the policy currently in effect. DDD Policy includes all six manuals listed below. If you don't know where to find the information you are looking for, search the DDD Complete Set of All Policy Manuals or visit the Policy Library to search by specific manual.

Policy Manual Library

AHCCCS Financial Reporting Guides

In 2019, the Arizona Legislature passed two bills, SB1321 and SB1352, that impact personal health information (PHI). A Health Information Exchange (HIE) connects provider electronic health record (EHR) systems allowing them to securely share patient information and better coordinate care. Health Current, Arizona’s HIE, connects more than 500 Arizona organizations, including first responders, hospitals, labs, and behavioral health, physical health, post-acute care and hospice providers. The HIE makes patients’ health information available to participants electronically. State and federal law give patients certain rights and protections concerning this information. Your DDD Health Plan will send you a Notice of Health Information Practices if they participate in the HIE. This document must be signed by the member or their guardian acknowledging the information has been read and agreed to. Members can choose to opt out of having their personal health information made available on the HIE. If you opt out, your healthcare providers will not be able to access your personal health information through the HIE. Contact your DDD Health Plan or provider for more information about your personal health information, the HIE and your ability to opt out.