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DDD Health Plans Information

DDD Health Plans logo

DDD Health Plans

The Division of Developmental Disabilities, through a contract with the Arizona Health Care Cost Containment System (AHCCCS), offers health care coverage to members who are eligible for the Arizona Long Term Care System (ALTCS). This coverage includes physical health services, behavioral health services, Children’s Rehabilitative Services (CRS) and limited Long Term Services and Supports (LTSS). Mercy Care and UnitedHealthcare Community Plan (UHCCP) provide the DDD Health Plans effective October 1, 2019.

Mercy Care and UHCCP can provide services to members statewide.

All LTSS are provided by DDD contracted qualified vendors and specialty contractors except nursing facilities, emergency alert system services and habilitative physical therapy for members age twenty-one (21) and over. These three LTSS will be provided by the member's DDD Health Plan.

Read DDD Health Plan FAQ

Learn More About DDD Eligibility

Current Members have the opportunity to change DDD Health Plans every 12 months during their birth month. Newly enrolled members can change their assigned DDD Health Plan within 30 days of enrollment. Members interested in changing their DDD Health Plan should contact their Support Coordinator or DDD Member Services at 1-844-770-9500 ext. 7.

DDD Health Plan contact details are below.

Mercy Care Contacts

Mercy Care logo

Toll Free: 1 (800) 624-3879
 

Website: mercycareaz.org

Address: 4755 S 44th Place, Phoenix, AZ 85040

24-Hour Nurse Line: 1 (800) 624-3879 or (602) 263-3000 option 2

Children's Services Liaison:

Member Liaisons

Janet Holtz

Email: [email protected]

Phone: (602) 453-6026

Summer Kamal - Behavioral Health

Email: [email protected]

Phone: (480) 340-5205

Resources

Mercy Care Provider Search

Mercy Care Clinical Guidelines

Mercy Care Formulary

UnitedHealthcare Community Plan Contacts

UnitedHealthcare Community Plan Logo

Toll Free: 1 (800) 348-4058

Website: uhccommunityplan.com

Address: 1 East Washington, Suite 900, Phoenix, AZ 85004

24-Hour Nurse Line: 1 (877) 440-0255

Children's Services Liaison:

Member Liaisons

Ryan Lange

Email: [email protected]

Phone: (602) 255-8306

Rosemarie San Nicolas

Email: [email protected]

Phone: (602) 255-1608

Resources

UnitedHealthcare Provider Search

UnitedHealthcare Clinical Guidelines

UnitedHealthcare Formulary

 

DDD American Indian Health Plan (AIHP)

American Indians can choose to receive services through a DDD Health Plan or the DDD American Indian Health Plan (AIHP). American Indian members can also receive physical and behavioral health services from any Indian Health Service (IHS) provider or tribally owned/operated facility at any time without prior approval.

American Indian members that choose the DDD AIHP have two options:

  • American Indians can choose the DDD AIHP and receive their physical health services, behavioral health services and Children's Rehabilitative Services (if eligible) from any AHCCCS authorized fee for service provider statewide. 
  • American Indians can choose the DDD AIHP and receive their physical health services and Children's Rehabilitative Services (if eligible) from any AHCCCS authorized fee for service provider statewide and behavioral health services from a Tribal Regional Behavioral Health Authority (TRBHA).

American Indians that choose the DDD AIHP and want to receive behavioral health services from a Tribal Regional Behavioral Health Authority (TRBHA), if one is available in your area. To receive behavioral health services from a TRBHA call the AHCCCS Enrollment Unit: 

  • From area codes (480), (602), and (623) call 602-417-7100
  • From area codes (520) and (928) call 1-800-334-5283

Members with questions about AIHP can contact DDD AIHP:

 

Behavioral Health Crisis Services

Suicide and Crisis Hotlines by County

  • Maricopa County served by Mercy Maricopa: 1-800-631-1314 or 602-222-9444
  • Cochise, Graham, Greenlee, La Paz, Pima, Pinal, Santa Cruz and Yuma Counties served by Arizona Complete Health - Complete Care Plan: 1-866-495-6735
  • Apache, Coconino, Gila, Mohave, Navajo and Yavapai Counties served by Steward Health Choice Arizona: 1-877-756-4090
  • Gila River and Ak-Chin Indian Communities: 1-800-259-3449
  • Salt River Pima Maricopa Indian Community: 1-855-331-6432

Especially for Teens

  • Teen Life Line phone or text: 602-248-TEEN (8336)

National 24-Hour Crisis Hotlines

Phone

  • National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
  • National Substance Use and Disorder Issues Referral and Treatment Hotline: 1-800-662-HELP (4357)

Text

  • Text the word "HOME" to 741741

Additional Crisis Services

Mobile teams staffed by behavioral health professionals who travel to the individual experiencing a crisis and provide assessment, stabilization and may triage the individual to a higher level of care, as appropriate are available 24/7.

Facility-based crisis stabilization centers are also available that offer crisis stabilization and observation, including access to Medication Assisted Treatment (MAT) and drug detoxification.

Visit your DDD Health Plan’s website or call their Member Services unit to locate a provider near you.

Opioid Use Disorder/Medication Assisted Treatment (OUD/MAT)

You do not need a referral from your PCP to begin substance use services. Any behavioral health provider can assist with substance use disorders and provide opioid information. Visit your DDD Health Plan’s website or call their Member Services unit to locate a provider near you.  You can also contact the National Substance Use and Disorder Issues Referral and Treatment Hotline: 1-800-662-HELP (4357).

Mercy Care

Medication Assisted Treatment

Member Services: 1 (800) 624-3879

UnitedHealthcare Community Plan

Medication Assisted Treatment

Member Services: 1 (800) 348-4058

DDD American Indian Health Plan

Medication Assisted Treatment

Member Services: 1 (844) 770-9500 ext. 7

Member Manuals and DDD Policies

Member Manuals and Resources

DDD Policy Manuals

Always reference policy posted online to ensure you are following the policy currently in effect. DDD Policy includes seven manuals. If you don't know where to find the information you are looking for, visit the Policy Library and search the Complete Set of DDD Policies or by specific manual.

Policy Manual Library

AHCCCS Financial Reporting Guides

Additional Resources

Health & Wellness

Monthly Member Emails

Read bi-annual newsletters and monthly Office of Individual & Family Affairs (OIFA) updates.

Health Information Exchange (HIE)

In 2019, the Arizona Legislature passed two bills, SB1321 and SB1352, that impact personal health information (PHI). A Health Information Exchange (HIE) connects provider electronic health record (EHR) systems allowing them to securely share patient information and better coordinate care. Health Current, Arizona’s HIE, connects more than 500 Arizona organizations, including first responders, hospitals, labs, and behavioral health, physical health, post-acute care and hospice providers. The HIE makes patients’ health information available to participants electronically. State and federal law give patients certain rights and protections concerning this information. Your DDD Health Plan will send you a Notice of Health Information Practices if they participate in the HIE. This document must be signed by the member or their guardian acknowledging the information has been read and agreed to. Members can choose to opt out of having their personal health information made available on the HIE. If you opt out, your healthcare providers will not be able to access your personal health information through the HIE. Contact your DDD Health Plan or provider for more information about your personal health information, the HIE and your ability to opt out.

Health Plan Enrollment Verification

AHCCCS considers DDD as your health plan. When you use the AHCCCS website or Medifax, “DES/DDD/LTC” is used to identify your assigned health plan. Because DDD assigns a health plan to you, AHCCCS cannot tell which actual health plan you have. To find out which DDD Health Plan you have, please call:

DDD Health Care Services
Toll-free statewide:  1 (844) 770-9500 ext. 7

We will answer any questions you have whenever you see DES/DDD/LTC listed as your health plan.

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