APS Records Requests

All information is considered public record, with three broad exceptions:

• Confidentiality - Disclosure is not required where prohibited by statute, court rule or court order (e.g., social security numbers, court orders, etc.).
• Personal privacy - Some records need not be disclosed due to an individual’s privacy rights (e.g., home address, telephone numbers, email addresses, racial background, age).
• “Best interest” - Disclosure may not be required if release of the record is not in the best interest of the state (e.g., release would inhibit public safety efforts or place the State at a competitive disadvantage).

A.R.S. §46-460 is the guiding authority for the confidentiality of Adult Protective Services (APS) records. All information that is gathered or created by APS and that is contained in an APS record is considered confidential and may not be released except as specified by A.R.S. §46-460.

An individual must meet the statutory criteria outlined in A.R.S. §46-460 to be eligible to receive APS records.

How to Request APS Records

If you are not the subject of an APS investigation and believe you qualify to receive such information, please submit documentation showing you are authorized to obtain the records, such as:

• This Authorization to Release Non-HIPAA Information - English (or Authorization to Release Non-HIPAA Information - Spanish) signed by the individual for whose information you are requesting,
• Court order showing that you have been named guardian or conservator to the individual,
• Letter of appointment as the personal representative of the estate (notarized or court order), or
• A court order to obtain the records.

The APS records that are released may be redacted. Some examples of information that may be redacted are:

• An individual’s personally identifying information. 
• Information considered Attorney-Client privilege. 
• Reporting source’s identity.

Please complete the APS Records Request - English (or APS Records Request - Spanish)

You may submit the form for APS Records in the following ways:

• Online:
  

  You can create an account and submit your records request through the DES Public Records Request Portal.

• Mail:
  

  Arizona Department of Economic Security
  Attn: Public Records Team
  P.O. Box 6123
  Mail Drop 111G
  Phoenix, AZ 85005

• Fax: (602) 542-6000

The APS Records Request should be filled out as completely as possible. An incomplete form may delay fulfillment of the request.

APS Registry Certification Form for Employers.