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The Unemployment Insurance Call Center will be CLOSED on Sunday, October 25 for system maintenance. UI and PUA claimants will still be able to apply for benefits and file weekly certifications online. The Call Center will resume its regular weekday hours, 7 a.m. - 7 p.m., Monday, October 26.

To protect taxpayer dollars from criminals and ensure Arizonans in need can access benefits in a timely manner, beginning this week, claimants filing initial claims for Pandemic Unemployment Assistance (PUA) will need to verify their identities using ID.me’s safe and secure online portal before they can receive PUA benefits. Learn more.

States across the nation continue to see an extraordinary number of claims filed as a result of identity theft. DES has become aware that some Arizona residents are receiving notices and benefit cards at their address with the names of individuals who do not reside at that location. This is the result of criminals attempting to obtain funds from the new federal Pandemic Unemployment Assistance (PUA) program by using randomly selected in-state addresses during the application process. More information regarding unemployment fraud can be found here. To report fraud, file a report online or call the DES Fraud Hotline at 1 (800) 251-2436.

DES Services Related to COVID-19

About WIOA

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COVID-19 Update

WORKFORCE GPS COVID 19 Resources

Purpose of WIOA

Strengthen and improve our nation’s public workforce system
Help get job seekers and workers into high-quality jobs and careers
Help employers hire and retain skilled workers

Services

Adult (age 18+) and Dislocated Workers:	Youth (ages 14-24)	Employers
Job Search and Job Referrals Labor Market Information Résumé Writing Assistance Career Planning Supportive Services (tools, books, and Bus passes) Financial Literacy Services Internships and Work Experiences Training	High School Equivalency Diploma Preparation Career Exploration Adult Mentoring Work Experiences and Internships Guidance and Counseling Leadership Development Entrepreneurial Skills Training Supportive Services (Tools, Books, and Bus Passes) Training	Job posting In State’s Labor Exchange System Participant Referrals to Employer’s Employment Opportunities Pre-screening of Resumes Labor Market Information Job Fairs and Recruitment Events

Who can participate in the Adult and Dislocated Worker Program?

Adult over 18 years old, who are able to legally work in the United States.
Priority of service is provided to:
- Veterans and their spouses
- Persons who are low income or receiving public assistance
- Persons who need to improve their skills
Dislocated Workers, who have been laid off or have received notice of termination.

Who can participate in the Youth Program?

Youth, age 14-21, if in-school
Youth, age 16-24, if out-of- school
All youth must have a barrier to employment, e.g. being a homeless youth, a runaway, pregnant or parenting, subject to the juvenile justice or adult system, in foster care, a person with a disability or need additional assistance to find or keep employment, or enter or complete postsecondary education.

For additional information:

Visit our WIOA Resources page for policies and tools on WIOA implementation in Arizona.
Visit your Arizona @ Work Job Center and; [email protected] Office Locations

Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification.

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