There may come a time in your relationship with the Division of Developmental Disabilities (DDD) or with a DDD provider when communication breaks down or you feel your needs are not being met. Support Coordinators, Supervisors, Area and District Program Manager are available to assist you with resolving issues and concerns.
All members, guardians, providers, and community members have the right to file a grievance regarding an issue or concern. A grievance is an official statement of complaint or an expression of dissatisfaction.
If you have a grievance, we recommend you share your concern with your Support Coordinator, the Supervisor, Area or District Program Manager. Or, you may contact:
DDD Customer Service Center (CSC)
Or, you may send us your complaint in writing:
DES Division of Developmental Disabilities
Post Office Box 6123
1789 W. Jefferson St., Mail Stop 2HB3
Phoenix, AZ 85005
DDD Customer Service representatives are available to immediately assist you with any grievances you may have.
When contacting the Customer Service Center, your grievance is entered into the Division’s electronic Resolution System. It is then assigned to a Customer Service Representative or to someone in the District or the area of responsibility (for example, Claims, Provider Network, Contracts).
The complainant will be contacted within 24 hours to gather more information.