Quick Reference - ADA Paratransit
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How to Apply for a Pass with ADA Paratransit, also known as Dial-A-Ride
What is Dial-A-Ride?
Dial-a-Ride is a type of public transportation. Dial-a-Ride services are in the metro Phoenix area. You may be picked up in a van or small bus. All Dial-A-Ride vehicles have graphics that identify them as Dial-A-Ride. The driver will pick you up and drop you off at the curb or at the door. Other people may be transported with you.
How can I get more information?
For more information about Dial-A-Ride, visit the ADA Paratransit Eligibility page or call (602) 716-2100.
Who can use Dial-A-Ride?
- People with Disabilities who:
- Qualify for a pass, and
- Are unable to use public transit for at least some trips independently.
- Seniors age 65 and older:
- Most need an application to be completed.
- Proof of age and where you live are needed.
How do I find out where Dial-A-Ride will take me?
To find out what type of services are in your city, visit the ADA Paratransit Service Areas page or call (602) 716-2100.
How do I get a pass?
The steps include:
- Forms to fill out and return.
- A meeting with Dial-A-Ride staff. They see if you can get a pass.
- The staff will see you in person. They see how safely you get around.
- Within 21 working days, you will hear back if you can get a pass.
Call (602) 716-2100 and ask about the ADA Paratransit Application and how to get a Dial-A-Ride pass.
Who can I ride with if I need help?
The Dial-A-Ride staff decides if a Personal Care Attendant or caregiver can ride with you. The staff includes this when deciding if you get a pass. There is no cost to the caregiver to ride. The caregiver needs to be with you when you are picked up and dropped off.