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Quick Reference - Valley Metro Bus and Light Rail Pass

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How to Apply for a Valley Metro Bus and Light Rail Pass

Light rail train on the street.

What is Valley Metro?

Valley Metro is transportation service that helps people in the Phoenix area get around by using local buses and light rail. They offer help to persons with a disability for adults under 65 years of age.

Call (602) 716-2100 or go to ADA Paratransit Eligibility to see if you qualify or for more information.

What are the choices for people who qualify to get transportation services?

  • Fill out the Reduced Fare ID Application
  • You will need proof of disability. You can provide proof by including one of these:
    • A Qualifying Letter from Social Security showing you get:
      • Social Security Disability Income (SSDI), or
      • Supplemental Security Income (SSI), or
    • A signed prescription or medical paperwork with your disability on it, or
    • A formal letter from an accepted healthcare professional or certified agency listed on the application.
  • Bring your application and proof of disability paperwork to the Valley Metro Mobility Center.
  • Get a Valley Metro Photo ID (there is a small fee) at:
    • Valley Metro Mobility Center:
      4600 E Washington St., Suite #101,
      Phoenix, AZ 85034
      602-253-5000
    • Tempe Transit Store:
      200 E 5th Street
      Tempe, AZ 85281
      480-858-2350

How to get the ADA Platinum Pass?

  • Call Valley Metro ADA for more information at (602) 716-2100 or visit ADA Platinum Pass.
  • Fill out the Valley Metro ADA Paratransit Application.
  • Sign the Release of Information that is included with the Application.
  • Mail the signed Application to Valley Metro Mobility Center at the address on the application.
  • Valley Metro staff will have a meeting with you after they verify your disability paperwork.
  • Valley Metro staff will call you to schedule the meeting.
  • The staff will see you in person. They will see how safely you get around.
  • Within 21 working days, you will hear back if you can get a pass.

Woman in a wheelchair boarding a train.

Does Valley Metro offer training for people to use the bus and light rail?

Yes, one-on-one training on how to ride buses and light rail is provided for free.

Call (602) 716-2108 to learn more about this free training or visit Valley Metro Travel Training.

How can I get more information?

Visit Valley Metro Reduced Fare Program or call (602) 253-5000.

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