Renters and landlords impacted by the COVID-19 pandemic in twelve Arizona counties may now apply for rent and utility assistance through the Emergency Rental Assistance Program. Learn more.
AHCCCS suspended all Medicaid disenrollments during the Public Health Emergency through its expiration on October 22. Beginning September 1, Medical Assistance Renewal letters will be issued so eligibility can be re-determined when the Emergency ends. No member who is an Arizona resident will be disenrolled, regardless of eligibility, until after the Public Health Emergency ends. Learn more.
Nutrition, Cash and Medical Assistance services are available virtually online and by phone. Learn more about how to connect with us safely and comfortably.
The Family Assistance Administration Call Center extended its hours. Call 1-855-432-7587, 7am-6pm Monday thru Friday for services, applications and questions related to Nutrition, Cash and Medical Assistance.
On April 10, 2020, DES is implementing virtual office services in all locations to continue to better serve our customers and communities in this time of need while protecting the health and safety of our customers and staff. The Department is now directing individuals towards ways to access services virtually, through online options or telephones to the greatest extent possible, and limiting public traffic in lobbies and field offices per CDC public health guidance. Learn more: https://des.az.gov/content/des-virtual-office-services
Arizona Health Care Cost Containment System (AHCCCS) is Arizona's Medicaid agency that offers health care programs to serve Arizona residents. AHCCCS provides medical insurance coverage to thousands of Arizonans each year. It helps citizens obtain doctor’s office visits, physical exams, immunizations, prenatal care, hospital care and prescriptions they need.
AHCCCS offers many different medical programs. DES only determines eligibility for the following programs:
Medicaid for adults and children with limited income.
KidsCare for uninsured children under the age of 19 who have income higher than the Medicaid limit.
Eligibility for the Medical Assistance program is based on the following requirements:
The requirements differ for each program. Under state and federal laws, individuals who qualify for medical assistance – except for Federal Emergency Medical Services – must be either U.S. citizens or qualified immigrants. Find additional eligibility information.
You can screen for eligibility to see if you qualify for Medical Assistance; however, the best way to know if you are eligible is to submit a completed application for benefits and go through the application process.
Whether you are applying for the first time, or renewing your benefits, you may need one or more of the following pieces of information to complete your application:
Submitting your completed application and required documentation starts the application process. Once your application is received, it will be reviewed to determine if you qualify for benefits. The following are ways that you can apply:
Note: when you are applying for Medical Assistance for the first time you will need to select a health plan for each person applying for Medical Assistance. If you do not select a plan, a plan will be selected for you.
We will call you and, when needed, send you a letter if we need any other information or proof to decide your case.
To serve you better and to make sure you get all the benefits you need, please:
You can mail or fax copies of the requested information. Please do not turn in original documents.
When you apply online at Health-e-Arizona Plus you can upload requested information or fax it with a cover sheet. (For additional instructions, see the Frequently Asked Question (FAQ) in Health-e-Arizona Plus titled 'How do I fax documents to HEAplus')
A decision will be made by one of the following dates:
When a decision is made regarding your case, you will receive a letter containing the results. You can also monitor the status of your application online at Health-e-Arizona Plus.
You can request an appeal when:
You are required to report any changes that may affect your Medical Assistance eligibility.
Based on your eligibility data from the prior application:
If you are no longer eligible for the program you are currently enrolled in, you will be screened for eligibility in any other Medical Assistance program.
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Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification.