The Unemployment Insurance Call Center will be CLOSED on Sunday, October 25 for system maintenance. UI and PUA claimants will still be able to apply for benefits and file weekly certifications online. The Call Center will resume its regular weekday hours, 7 a.m. - 7 p.m., Monday, October 26.
To protect taxpayer dollars from criminals and ensure Arizonans in need can access benefits in a timely manner, beginning this week, claimants filing initial claims for Pandemic Unemployment Assistance (PUA) will need to verify their identities using ID.me’s safe and secure online portal before they can receive PUA benefits. Learn more.
States across the nation continue to see an extraordinary number of claims filed as a result of identity theft. DES has become aware that some Arizona residents are receiving notices and benefit cards at their address with the names of individuals who do not reside at that location. This is the result of criminals attempting to obtain funds from the new federal Pandemic Unemployment Assistance (PUA) program by using randomly selected in-state addresses during the application process. More information regarding unemployment fraud can be found here. To report fraud, file a report online or call the DES Fraud Hotline at 1 (800) 251-2436.
Child Support Services
Announcements
Beginning November 9, DCSS will administer child support services in Gila County. The DCSS Gila County child support office will be located at 605 S. 7th Street, Globe, AZ 85501 and will provide virtual services only.
If you are a current Gila County child support client and have questions, please contact DCSS Customer Service at 1-800-882-4151 or send an email through the Arizona Child Support Portal.
COVID-19 Resources:
- View the frequently asked questions on modifying your child support order.
- View the frequently asked questions on unemployment and child support.
- View the frequently asked questions on child support and stimulus payments.
DCSS Virtual Offices
We are here to serve you! For the continued safety of you, our team and the community, DCSS offices will remain virtual. We are continuing to expand our capabilities to address your child support needs through virtual services. Now more than ever, it is crucial to keep your contact information up-to-date as we continue to communicate program and case updates via email, phone and text. Together, we can work to reduce the spread of COVID-19.
Please view the ways in which you can do child support services virtually:
- Paying child support:
- Online
- By Phone
- By Mail
- Documents:
- You can send all child support documents (that don’t need to be notarized) electronically to [email protected] or through mail at P.O. Box 40458, Phoenix, AZ 85067
- Document drop-off: You can visit a DCSS office and drop off documents in a secure drop-box.
- General Questions:
- You can submit questions directly through the AZ Child Support Portal.
- You can contact a DCSS Customer Service Representative Monday - Friday, 7:00 a.m. - 5:30 p.m. at 1-800-882-4151.
The Arizona Division of Child Support Services (DCSS) provides services to parents and caretakers who receive child support as well as parents who pay child support. Some of the services include obtaining a child support order, collecting child, medical and spousal support from parents who have a court order, and helping unwed parents establish paternity for their child.
DCSS Mission: Provide timely child support services that are in the best interest of the child. #HelpingFamilies
How to Get Child Support
Find out how to establish a child support order or medical support.
Employers
Learn about Income Withholding Orders, making payments and required reporting.
Child Support Services office staff are ready to help you.
View your child support account information.
DCSS may have unclaimed child support funds that belong to you.
Help find parents who are not paying child support.
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