Quick Reference - Pharmacy Benefits
Return to Member and Family Resources
- Download Getting the Most from Your Pharmacy Benefits (English/Spanish) as a PDF.
Getting the Most From Your Pharmacy Benefits
Understanding how all your insurance benefits work together.
If you have more than one insurance plan, give all your insurance cards to the pharmacy to save time and hassle.
Why?
When a pharmacy has all your insurance cards, you can use all your benefits.
Prescriptions go to your private insurance first. If you also have Arizona Long Term Care System (ALTCS), DDD, or Tribal Health Program benefits, those plans may cover other costs like co-pays or deductibles.
For questions about benefits, ask your health plan’s Member Services.
Examples of Primary Insurance
- Private insurance, like through a guardian’s or parent’s employer
- Military coverage through TRICARE
- Medicare
Find Member Services phone numbers on the back of your insurance cards
What can I do if I can’t get a prescription?
- Contact your private insurance Member Services. If that does not fix the issue, go to
- Ask your pharmacist to call the Pharmacy Help Desk. If the problem persists, move on to
- Call the Member Services of your DDD Health Plan or Tribal Health Program.
Please note: If you choose to pay for the medicine on your own, DDD cannot promise to reimburse you. Contact your primary insurance Member Services for reimbursement options.