In order to ensure the highest quality of services for our members and resolve quality of care concerns, DDD implemented a Comprehensive Action Plan to improve its Quality Management (QM) practices and address AHCCCS’s concerns with how the Division addressed these issues in the past. With completion of this Action Plan, DDD requested release from the NTC in March 2020. AHCCCS responded to the request with this feedback:
"DES/DDD is commended for its diligence and commitment to resolving all components of the NTC to comply with state and federal requirements. AHCCCS acknowledges that DES/DDD has satisfactorily addressed the 27,000 case backlogs that were identified in the initial audit. Additionally, AHCCCS appreciates the focused efforts on process improvements related to Quality Management. However, given the critical nature of the issues surrounding the Quality Management and Performance Improvement processes leading to issuance of the NTC, AHCCCS will not release DES/DDD from the compliance action until an onsite Quality Management audit has been completed. AHCCCS will provide DES/DDD with information regarding scheduling of the onsite QM Audit once a date and time has been confirmed."
Due to the pandemic, an onsite QM audit has not been scheduled.
In addition to the Quality Management work associated with the NTC, the Division participated in the Governor’s Abuse & Neglect Task Force, a workgroup convened by Governor Ducey to further protect and improve care for vulnerable individuals. DES/DDD is working in close collaboration with other state agencies and stakeholders to implement the Task Force recommendations.