The Division of Developmental Disabilities' Strategic Plan is designed to guide the program for the next 5-years. It specifies the Division's vision and mission.
Vision - Arizonans with developmental disabilities lead the lives they choose
Mission - The Division of Developmental Disabilities empowers Arizonans with developmental disabilities to lead self-directed, healthy and meaningful lives.
The focus areas, goals, and objectives, as outlined below, align with the vision and mission and focus on program improvement and member success.
The Division has the knowledge and resources to effectively support members and families.
This means: The Division has the knowledge of information and understanding of resources to support the members and families.
Objective 1
By 2030, the Division will have a qualified Support Coordination workforce that keeps up with program growth.
This means: By 2030, the Division will have enough well trained Support Coordinators to keep up with the number of members DDD serves.
Objective 2
By 2030, the Division will improve the member and provider experience using stakeholder insights and evidence-based standards.
This means: By 2030, the Division will improve the member and provider service experience by directly asking participants how services can be improved.
Providers consistently deliver person-centered care guided by best practices, and focused on member outcomes, satisfaction, safety, and wellbeing.
This means: Providers or people who are paid to help members will focus on what the members say they need and want, respect their choices and help them reach their goals, while making sure they are safe and happy.
Objective 1
By 2030, the Division will maintain a provider workforce that keeps up with program growth.
This means: By 2030, the Division will have enough well trained providers or paid supports to keep up with the number of members DDD serves.
Objective 2
Beginning by July 2026, the Division will review all Qualified Vendor’s Quality Management Plans at least once every 3 years to support quality service delivery.
This means: Beginning July 2026, the Division will look at their provider agency service plans to review their best care practices. This will happen at least once every 3 years to support quality and good service delivery.
Objective 3
By 2030, the Division will create a training program for Health Plan providers to deliver comprehensive care for individuals with intellectual/developmental disabilities.
This means: By 2030, the Division will create a training program for Health Plan providers that focuses on the whole person to give complete care for individuals with intellectual and developmental disabilities.
Objective 4
By 2030, the Division will publish quality indicators about Qualified Vendors so members can make self-directed choices about their services.
This means: By 2030, the Division will share the results of how well their provider agencies or Qualified Vendors are successful in meeting member’s needs so members can make their own choices about their services.
Empower Individual Success
This video provides a brief overview of the Strategic Plan's Focus Area 3: Empower Individual Success.
This means: Members will choose their goals and tell the Division what success looks like to them.
Objective 1
By 2030, the Division will increase the percentage of members who report making decisions in their daily schedules from 76% to 86% (based on National Core Indicators [NCI] data).
This means: By 2030, the Division will show a 10% increase in the number of members who are deciding their daily schedules based on National Core Indicators [NCI] data.
Objective 2
Through 2030, the Division continues to ensure all members live in the least restrictive, most appropriate community setting of their choice.
This means: Through 2030, the Division continues to guarantee all members live where they choose as directed in their plan. They will help decide the number of supports needed. The goal is for all members to have the same community freedoms.
Objective 3
By 2030, the Division will increase the percentage of members who report having friends who are not staff or family members from 55% to 79% by supporting participation in community activities that align with their interests and abilities (based on National Core Indicators [NCI] data).
This means: By 2030, the Division will support their members to increase the number of friends by at least 24% based on National Core Indicators [NCI] data. The Division says friends are not paid staff or family members. The Division will encourage community activities by investing in services that will increase opportunities through the member’s interested activities.
Objective 4
By 2027, the Division will develop baseline data to measure the number of members who are competitively employed. By 2030, the Division will increase the number of members who are competitively employed by 3%.
This means: By 2030, the Division will encourage and support their members to find community jobs that pay at least minimum wage by 3%.
Maintain Trust and Confidence
This video provides a brief overview of the Strategic Plan's Focus Area 4: Maintain Trust and Confidence.
The Division continues clear, open communication with all stakeholders expanding trust and collaboration to achieve shared goals.
This means: The Division continues clear, open communication with all Division participants expanding trust and will work together to achieve shared goals.
Objective 1
Through July 2030, the Division will use innovative and accessible modes of communication to expand stakeholder engagement.
This means: Through July 2030, the Division will use accessible ways to reach all audiences to expand Division participants’ involvement.
Objective 2
Through July 2030, the Division will publish relevant data about the DDD program to better inform stakeholders.
This means: Through July 2030, the Division will share useful Division program results to better inform Division participants.
This video provides a brief overview of the Strategic Plan's System-Wide Objective Technological Innovation.
Objective 1
By 2030, the Division will use approved tools and supportive technologies that meet current industry standards of security and integrity to improve program efficiency and effectiveness.
This means: By 2030, the Division will use current, safe and secure accessible technology to help all participants to understand how to use the resources for programs well.
