Using the AZ Unemployment Insurance Call Center Phone System

Using the Arizona Unemployment Insurance Call Center Phone System and Telephone Information and Payment System (TIPS)

Option 2

Payment Information Inquiries - This option will provide: the latest benefit payment made to you (or information about the last week you filed if you did not receive a payment)and the balance remaining on your current claim. Payment information is also available online.

PIN Reset Option - This option is only available during normal Call Center hours.
Please note you may also change your PIN over the internet by clicking on the following link: Reset Personal Identification Number (PIN)

Prior Calendar Year Payment Information - This option allows you to obtain payment information for income tax purposes by clicking the following link Information about UI Benefits Paid in 2014 (IRS Form 1099-G) (provided to you in January on IRS Form 1099-G/Copy B)

Option 3

Employers - Used by employers to obtain general information on various unemployment tax subjects and assistance with questions about Unemployment Insurance Tax issues.

Option 4

UI Claimants - For general questions, problems with your claim, or to change your address. Note: An incoming call schedule has been implemented to balance out the number of phone calls received in the Call Center. Visit our AZ UI Call Center Contactpage for details.