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To protect taxpayer dollars from criminals and ensure Arizonans in need can access benefits in a timely manner, beginning this week, claimants filing initial claims for Pandemic Unemployment Assistance (PUA) will need to verify their identities using ID.me’s safe and secure online portal before they can receive PUA benefits. Learn more.

States across the nation continue to see an extraordinary number of claims filed as a result of identity theft. DES has become aware that some Arizona residents are receiving notices and benefit cards at their address with the names of individuals who do not reside at that location. This is the result of criminals attempting to obtain funds from the new federal Pandemic Unemployment Assistance (PUA) program by using randomly selected in-state addresses during the application process. More information regarding unemployment fraud can be found here. To report fraud, file a report online or call the DES Fraud Hotline at 1 (800) 251-2436.

DES Services Related to COVID-19

Using the AZ Unemployment Insurance Call Center Phone System

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Using the Arizona Unemployment Insurance Call Center Phone System and Telephone Information and Payment System (TIPS)

Phone: 1-877-600-2722

Option 2

Payment Information Inquiries - If you have an existing claim, this option will provide: the latest benefit payment made to you (or information about the last week you filed if you did not receive a payment)and the balance remaining on your current claim. Payment information is also available online.

Prior Calendar Year Payment Information - This option allows you to obtain payment information for income tax purposes.

Option 3

Frequently Asked Questions

Option 4

All other inquiries - general questions, problems with your claim or to change your address.

PIN Reset - This option is only available during normal Call Center hours. Please note you may also change your PIN over the internet by clicking on the following link: Reset Personal Identification Number (PIN).

Register with Arizona @ Work

Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification.

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Using the AZ Unemployment Insurance Call Center Phone System