Children’s Rehabilitative Services - Frequently Asked Questions

Division of Developmental Disabilities

The Division of Developmental Disabilities (DDD) is making changes to better support members who are both Children’s Rehabilitative Services (CRS) and DDD Arizona Long Term Care System (ALTCS) eligible.

DDD has directly contracted with UnitedHealthcare Community Plan to continue to provide your services with CRS starting October 1, 2018. This means that you do not need to take any action. No changes to your services are expected. Your Support Coordinator will also be your primary point of contact for services through CRS.

DDD is here to help you. If you have any questions, please contact the DDD Customer Service Center at 1-844-770-9500.

Will Division of Developmental Disabilities (DDD) Children’s Rehabilitative Services (CRS) members have to change health plans on October 1, 2018?
No, Division of Developmental Disabilities Arizona Long Term Care System (ALTCS) members with Children’s Rehabilitative Services conditions will stay with UnitedHealthcare Community Plan (UHCCP) to get CRS services.

• Physical Health services will stay with your current plan.

Yes, Division of Developmental Disabilities members who are Targeted Support Coordination, with Children’s Rehabilitative Services conditions, will need to pick an Arizona Health Care Cost Containment System (AHCCCS) Complete Care Plan (ACC) to start 10/1/2018.

• For more information please go to the Arizona Health Care Cost Containment System website.

How will members who are DDD/ALTCS eligible and enrolled in American Indian Health Plan (AIHP), get Children’s Rehabilitative Services?
The American Indian Health Program (AIHP) will provide physical and behavioral health services, including CRS services, to children enrolled in that program.

How will DDD Children’s Rehabilitative Services members who are diagnosed with a Serious Mental Illness (SMI) get services?
Division of Developmental Disabilities/Arizona Long Term Care System members with Children’s Rehabilitative Services conditions will still get behavioral health services through UnitedHealthcare Community Plan.

Division of Developmental Disabilities Targeted Support Coordination members diagnosed with Serious Mental Illness will move to your area’s behavioral health provider for all physical, behavioral, and Children’s Rehabilitative Services needs.

If you have questions about your area’s behavioral health provider, please contact your Support Coordinator.

How will Children’s Rehabilitative Services eligibility be decided?
The Children’s Rehabilitative Services application and referral process will stay the same. Applications will be sent to the Arizona Health Care Cost Containment System Division of Member Services for Children’s Rehabilitative Services determination. Find out more at AZAHCCCS. gov.

If a DDD member gets CRS services but is Targeted Support Coordination, will everything stay the same?
No. A member who is Targeted Support Coordination will now get all Children’s Rehabilitative Services related care through their Arizona Health Care Cost Containment System Complete Care Plan.

If a DDD/ALTCS member becomes eligible for Children’s Rehabilitative Services, after October 1, 2018, where will they get their Children’s Rehabilitative Services?
UnitedHealthcare Community Plan will manage Children’s Rehabilitative Services for Division of Developmental Disabilities/Arizona Long Term Care System members.

If a DDD member has Arizona Health Care Cost Containment System but is awaiting eligibility for ALTCS or Children’s Rehabilitative Services, where do they get their physical, behavioral and Children’s Rehabilitative Services?
The member will get services from their Arizona Health Care Cost Containment System Complete Care plan.

• If the member becomes eligible for Division of Developmental Disabilities/Arizona Long Term Care System, they will have a Division of Developmental Disabilities Acute Care (Physical Health) Plan, to manage their physical health services.
• If the member becomes eligible for Division of Developmental Disabilities/Arizona Long Term Care System and Children’s Rehabilitative Services, UnitedHealthcare Community Plan will manage behavioral and Children’s Rehabilitative Services. Member will select a Division of Developmental Disabilities Acute Care (physical health) Plan.
• If the member becomes eligible for Targeted Support Coordination and Children’s Rehabilitative Services, Arizona Health Care Cost Containment System Complete Care Plan will manage physical, behavioral and CRS services.

Can DDD/ALTCS Children’s Rehabilitative Services members continue to use Multi-Specialty Interdisciplinary Clinics (MSICs)?
Yes. Division of Developmental Disabilities/Arizona Long Term Care System Children’s Rehabilitative Services members may continue to use Multi-Specialty Interdisciplinary Clinics in their area.

Will anything change at age 21 for a member who has been receiving services through Children’s Rehabilitative Services?
The Division of Developmental Disabilities will continue to allow Division of Developmental Disabilities/Arizona Long Term Care System members to “opt in” (members may choose to continue with Children’s Rehabilitative Services services) after 21 years of age:

• Around age 20, members will get a letter from Arizona Health Care Cost Containment System with a one-time choice to stay with Children’s Rehabilitative Services past the member’s 21st birthday.

Starting October 1, 2018:

• DDD Members who are Targeted Support Coordination will no longer have a choice to stay enrolled or to “opt-in” to Children’s Rehabilitative Services.
• DDD Members who are Targeted Support Coordination will sign-up for an Arizona Health Care Cost Containment System Complete Care Plan.
• Arizona Health Care Cost Containment System will send data to the Arizona Health Care Cost Containment System Complete Care Plan showing the member as a person with Special Health Care Needs.

Will there be any changes to how private insurance coverage is handled?
No, Division of Developmental Disabilities/Arizona Long Term Care System members that use Children’s Rehabilitative Services, and have private insurance are urged to use a Multi-Specialty Interdisciplinary Clinic.

• Your private insurance will pay for services first, and Children’s Rehabilitative Services will coordinate benefits to pay second.
• If you have questions about how insurance payments work, please contact your Support Coordinator.