Management Evaluation Questions & Answers
Management Evaluation (ME) conducts Family Assistance Administration (FAA) Local Office reviews and Non QC case reviews. The ME reviews are based on target areas identified by the Food and Nutrition Service (FNS).
FAA Local Office Reviews
What are the steps to an ME review?
During the on-site review process, ME reviewers complete the following tasks:
- Gather information; using reports, interviews with customers and staff, observation and Systems information.
- At the end of the on-site review; preliminary findings are reported in an informal meeting.
How are deficiencies addressed?
- The findings of the on-site review are presented and discussed with the management staff at a formal meeting.
- When deficiencies are identified, the Local Office Manager is informed of the need for a Corrective Action Plan (CAP), including a detailed work plan.
How are accuracy and integrity ensured?
All ME reviews completed on FAA's local offices are sent to FNS for review and FNS periodically visits the state Office of Program Evaluation to shadow and observe the ME process in person.
Non QC Case Reviews
OPE conducts non QC case reviews on Nutrition Assistance cases (actives and negatives) completed by FAA local offices.
- Targeted criteria areas are reviewed based on the high error elements identified in the QC case reviews.
- Non QC case reviews identified with deficiencies are forwarded to the FAA local offices for corrections.
- OPE staff monitor completed non QC case reviews to ensure the corrections are completed by FAA.
What is the purpose of the Non QC Case Reviews?
The purpose of conducting non QC case reviews is twofold:
- It provides an additional review of the case to ensure the applicant receives the benefits that they are entitled based on their household circumstances.
- It allows the state agency (FAA) an opportunity to correctly address identified discrepancies for ongoing months; thereby preventing over issuances or underpayments.
In conclusion, the above actions taken will increase the state's accuracy rate in the event the case is sub-sampled for a QC case review. All of the SNAP cases are subject to being selected in the QC sample process each month, regardless if the case has previously been sampled.