Adult Protective Services Central Intake Unit

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Effective November 1, 2017, APS will no longer accept fax, mail, or walk-in reports of abuse, neglect, or exploitation of vulnerable adults. APS will continue to accept phone reports Monday - Friday 7:00 a.m. to 7:00 p.m. and Saturday, Sunday and state holidays 10:00 a.m. to 6:00 p.m. (1-877-SOS-ADULT/1-877-767-2385). Online reports are available 24 hours a day, seven days a week at www.azdes.gov/reportadultabuse.

You can report abuse, neglect, and exploitation of Arizona’s vulnerable or incapacitated adults seven days a week via two methods:

1. Our statewide toll-free telephone reporting line is available:
   Monday-Friday 7:00 a.m. - 7:00 p.m. / Saturday - Sunday and state holidays 10:00 a.m. - 6:00 p.m.
2. Our ONLINE REPORT is available 24 hours a day, 7 days a week.

When making a report to APS, the reporter will be asked questions about:

• The vulnerable adult (potential victim) and any identifying information
• How is the adult vulnerable? (What physical or mental impairment prevents the victim from protecting themselves?)
• Description and date of incident regarding the suspected abuse, neglect, exploitation and/or self-neglect
• Witnesses to the suspected maltreatment
• The alleged perpetrator and any identifying information
• Significant others and/or caregivers
• Any safety concerns for an APS investigator when visiting the home (i.e. aggressive animals, weapons, diseases, etc.)
• Reporting source's name, address and telephone number