Frequently Asked Questions about SNAP Online Purchasing

Can I use my SNAP benefits to buy groceries online at any store that offers online shopping?

No. You can find all approved online retailers in Arizona are listed on the Nutrition Assistance webpage under “SNAP Online Purchasing.”

Are there restrictions on the type of food I can purchase online?

Cardholders can use SNAP benefits to buy approved food items.

When ordering food or groceries online, will I have the option to pick them up or have them delivered? Can I use my SNAP funds to pay for processing, shipping, or delivery fees?

Yes, you can choose to pick it up in-store or have it delivered through the retailer. Follow the retailer’s online instructions to select your option when you order. SNAP benefits do not cover delivery fees or other charges. The cardholder must pay any applicable fees using a different payment method.

Can I make a single online order that includes both SNAP-approved food items and non-approved household items like trash bags, as is the case when I check out in the store using my SNAP card and another form of payment?

Yes, you can use your SNAP EBT card and another type of payment in the same order. The store’s online system will only charge SNAP-approved food items to your EBT card. You must follow the store’s instructions to pay for non-food items using a different payment method.

Will I have to enter my PIN to make the purchase?

Yes, you will be required to enter your PIN for online purchases.

How fast will my SNAP account balance update after I make a purchase? How fast will my SNAP account balance update if I cancel my purchase or make a return?

The cost of your purchase is taken out of your SNAP balance once the order is approved. If your order is canceled, your SNAP balance is updated right away. If you return an item, your SNAP balance will be updated based on the store’s return rules.

Who do I contact if I have issues with my order or want to dispute a transaction?

Contact the online retailer to fix any order issues or dispute a charge.

For example, reach out if you were charged incorrectly, charged twice for one item, received the wrong item, or did not get an item you ordered. You can find the contact info on the retailer’s website.

If you disagree with their resolution or if someone used your card without permission, call the EBT provider at 888-997-9333 to file a dispute.