Contact Information Frequently Asked Questions for Child Support Customers

Whether you’re a parent, guardian or employer, the DES Division of Child Support Services (DCSS) is here to help customers make and receive payments so the children we serve have the financial support they need to thrive. Current contact information allows DCSS to provide timely child support services to families with an open case.

What is Considered Contact Information?

• Email address 
• Phone number 
• Primary residential address 
• Mailing address (if it’s different than your primary residential) 

Why Should I Update My Contact Information?

• For Case Updates
  When customers have a question or request a callback, we rely on the contact information stored in the case management system. Up-to-date phone numbers and email addresses prevent customers from missing the return message with the information requested. We know customers’ questions are important for the financial wellbeing of their families. That’s why DCSS works diligently to return calls within two business days of receiving messages. 
• For Timely Service
  To serve each family’s case efficiently, DCSS contacts customers to collect items needed to take action on cases, such as court documents or important forms. Current contact information promotes the flow of communication and allows appropriate case processing. For instance, if a customer moves and updates their address with DCSS, important forms would be sent to the appropriate address avoiding any service delays.

When Should I Update My Contact Information?

Remember to update your contact information any time you get a new phone number, email address, change your mailing address or move to a new home.

How Can I Update My Contact Information?

Updating contact information is simple. Customers can call customer service at (602) 252-4045 or log in to the child support customer portal.