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Make Payments By Phone Using the Interactive Voice Response (IVR) System

The Arizona Unemployment Insurance Tax IVR system allows employers to make payments over the telephone with a credit card or debit card with the AMEX, MasterCard, Discover or Visa logo, checking or savings account, 24-hours a day, seven days a week.

To make a payment using the automated telephone payment system, call (602) 771-6604.

Making Payments

To make a one-time payment, you will need  your company’s 8-digit (including leading zeros) UI tax employer account number and 9-digit Federal Employer Identification Number (FEIN). If your company’s FEIN is not on file with the Arizona Unemployment Insurance (UI) Tax department, you must contact a UI Tax representative at (602) 771-6604 and provide your FEIN. After your company’s FEIN is added to Arizona’s UI Tax system, you will be able to make a payment the following business day.

Important things to note when making payments:

  • Scheduled or recurring payments are not available at this time. 
  • Payments are time and date stamped upon successful completion so that when they are posted to your UI Tax account they can be evaluated correctly for timeliness.
    • Payments made after 7:00 PM Eastern Time (ET), on weekends or holidays, will be posted the next business day.
    • Payments made after 11:59 PM Eastern Time will be dated the following day (example: payment made on 7/4/2022 at 12:01 AM ET will reflect a payment date in our system of 7/5/2022).
  • A payment confirmation will be sent to the email address we have on file for your company.

Fees

A service fee of 2.45% will be charged for each credit or debit card payment (Note: fees are subject to change).

Total Amount Due

The total amount due includes all taxes, fees, penalties and interest amounts due as of the previous business day;

  • The balance information will be refreshed each business day.
  • Payments are posted to the account within 2 business days.

The maximum Payment Amount allowed for each payment transaction is 25,000.00. If the amount you wish to pay is greater  than 25,000.00, please make your payment online by electronic check or mail your payment to:

DES - Unemployment Tax
PO Box 6028
Mail Drop 5881
Phoenix, AZ 85005-6028

  • When making a payment from a checking or savings account, please enter your "Routing Number" and "Bank Account Number" carefully on the telephone keypad as incorrect entries may result in ACH returns.
  • Your account will be charged $25.00 for any ACH returned item, plus fees charged by your bank or financial institution.
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