Contact DES regarding Nutrition, Cash, and Medical Assistance Benefits

Help with your case or general questions

• Chat or email: Available from our Health-e-Arizona Plus website where you may also submit your application.
• Phone: 1-855-432-7587 or 1-855-HEAplus
• Office Locations: find the nearest office with the DES Office Locator

The Statewide Interview Line: 1-855-777-8590 (all area codes)

Electronic Benefits Card (EBT)

Report lost or stolen EBT cards, check your EBT card balance, and more.  Call FIS Customer Service at 1-888-997-9333  (TTY 1-800-367-8939).

Medical Assistance

AHCCCS Health Insurance Health plan enrollment information, call:

• 1-855-432-7587 or
• 1-855-HEAplus

Policy Manuals

• Cash and Nutrition Assistance Policy Manual (CNAP) 
• Medical Assistance Eligibility Policy Manual (EPM)

Report suspected fraud

• Online: Report Nutrition, Medical, Cash Assistance, Child Care and other Fraud
• Call: Hotline 1-800-251-2436, or locally at 602-542-9449.