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Utility Assistance

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Community Action Programs (CAPs) and other designated local providers offer several programs to assist with energy assistance. The Division contracts with local CAPs for the Low-Income Home Energy Assistance Program (LIHEAP). LIHEAP is a federally-funded program that helps low-income households pay their heating/cooling bills, minimize crises, and make energy costs more affordable.

Eligible energy customers may receive help in three ways:

Help to pay current and past due energy bills
Help with utility deposits
Help with energy efficiency measures to reduce future energy costs

Eligibility

Who is eligible?

To qualify for LIHEAP, the applicant must have an income that falls within the program guidelines. Priority for service assistance is determined at the local Community Action Agency level. Higher priority is granted if someone in your home is a senior citizen (60 years of age & older), a person with disabilities or a young child under six years old.

How often can someone receive assistance?

The availability of LIHEAP assistance is not guaranteed and is available on a first-come first-serve basis. LIHEAP eligibility is limited to once in a 12-month period. Remember to contact your utility company as soon as possible when you realize you might have trouble paying your bill.

Items You May Need to Apply

To apply for LIHEAP, you will need to provide the following documents:

State Driver’s License or Identification Card
Proof of U.S. citizenship
Proof of permanent residence, such as a lease, deed or property tax bill
Social Security cards or numbers, birth certificates or school records for all household members including children
Income verification of all household members 18 years of age and older for the last 30 days (paystubs, social security, award notices, unemployment Insurance, pension funds or disability, etc.)
A copy of your most current utility bill
Utility Termination Notice (if you have received a shut-off notice or delinquent notice from your energy company)

Where to Apply

To apply for the LIHEAP program, contact the local Community Action Program in your area.

Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable accommodation based on language or disability should contact ADES’s Office of Equal Opportunity at [email protected]. Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.

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Utility Assistance