Emergency Rental Assistance Program (ERAP) Frequently Asked Questions for Renters

What if I have a question about verifying my identity through ID.me?

Please view our helpful guide to frequently asked questions about ID.me, setting up your ID.me account, and completing the verification process.

May I use a paper application to apply for assistance?

Applications should be initiated and completed through the ERAP portal at https://era.azdes.gov/ for all programs. This is the best and quickest way to receive assistance. All communications are sent via email, and you can track your application status through this portal.

If you are unable to sign up through ID.me, you can use a paper application to apply for rental and/or utility assistance. You must still provide a valid photo identification as well as the documents requested on each application version.

The links below will take you to the corresponding application in the document center which you can download and fax or fill out online and print then fax to the number listed at the top of each application. You will find applications for the Emergency Rental Assistance, Statewide Utility Assistance, and Low Income Household Water Assistance Programs here, as well as applications for recertification.

Emergency Rental Assistance Program

• Rental and Utility Assistance (RAP-1002A)
• Rental and Utility Assistance Large Print (RAP-1002A-LP)

Utility Only ERAP Assistance

• Utility Assistance only (RAP-1014A)
• Large Print Utility only (RAP-1014A-LP)

Low Income Household Water Assistance Program (LIHWAP)

• LIHWAP application (WAP-1000A)
• LIHWAP Large Print (WAP-1000A-LP)

How much can eligible applicants expect to receive in assistance?

Eligible households may receive up to $3,500 per month in combined rent and utility assistance for a maximum of 18 months or a total of $63,000 in benefits paid. This 18-month total is the combined total of partial and full months of past-due, current, and future months (this includes all ERAP assistance payments). No further assistance can be paid after 18 months of ERAP benefits have been distributed.

Payments may be made to the landlord (if participating), utility company, or the tenant directly (if landlord does not complete application and participate in program).

Is the eviction moratorium still in effect?

On August 26, 2021, the United States Supreme Court overturned the Center for Disease Control (CDC)’s eviction moratorium. This means tenants can be evicted for non-payment of rent.

If you are facing eviction, there are resources available, in addition to the Emergency Rental Assistance Program that provides help with rent and utility payments for qualifying households.

If you need legal assistance with a potential eviction, there are resources available at https://azevictionhelp.org and https://clsaz.org/.

Who is eligible for this program?

Residential renters and their landlords. Renters of commercial property are not eligible.

Does this program provide mortgage assistance?

No, this program provides residential rental assistance. Homeowners who are not landlords who are in need of mortgage and/or utility assistance can contact the Arizona Department of Housing at https://housing.az.gov. Utility assistance may also be available to qualifying homeowners through local community action agencies. A listing can be found at: https://des.az.gov/services/basic-needs/community-action-agencies.

Who can apply?

Rental and Utility Assistance: Either a tenant or a landlord may initiate an application. If the landlord wishes to initiate an application, the landlord will register in the portal. Once the registration is approved, the landlord can initiate an application and provide the tenant’s email address. The tenant will receive an email to finish the application. If the tenant initiates an application, the tenant will provide the landlord’s email address and the landlord will receive an email notification requesting they register or login to finish the application. If the landlord does not complete the application and agree to participate in the program, the tenant may receive payment directly.

Utility-Only Assistance: The tenant may apply for Utility-Only Assistance. No landlord application is necessary.

How do I determine how many individuals are included in my household?

A household is defined as all persons occupying the same housing unit, regardless of age and/or relationship to each other.

What is included when determining my household income?

Countable income for purposes of determining eligibility for the ERAP include:

• Income from employment, including self-employment (includes wages, salaries, tips, etc.) as evidenced by a 1099 tax form or pay stubs
• Income from Social Security benefits
• Income from Unemployment Insurance, including Pandemic Unemployment Assistance and Pandemic Unemployment Compensation
• All other consistent income received from other sources

All income from all household members who are 18 years or older is included in determination. Earned income of minor children is not considered as part of total annual household income.

If I receive SNAP Supplemental Nutrition Assistance or TANF Cash Assistance benefits, does that count toward my income for this program?

No.

Am I eligible if I or a member of my household has previously or is currently receiving other rental or utility assistance?

If you or a member of your household received or is currently receiving benefits from another rental or utility assistance program for the same period and same purpose as requested in the ERAP application, you will not be eligible for benefits.

Additionally, If you are a tenant in federally subsidized housing whose rent is adjusted according to changes in your income, you may only receive assistance for the portion of your rent that is not subsidized. Examples of subsidized housing may include:

• Project Based Section 8
• Project-Based Rental Assistance
• USDA Housing Voucher

What is considered a COVID-19 hardship?

Examples of a COVID-related hardship could include.

• Loss of employment, furlough, or reduction of hours
• Medical expenses as a result of COVID-19
• An expected or unplanned cost as a result of COVID-19
• Needing to care for a family member as a result of COVID-19
• Needing to care for a child as a result of a school closure

Do I qualify if I was unemployed or experienced a reduction in income prior to March 13, 2020?

No. The reduction in income must be either directly or indirectly related to the impact of the COVID-19 pandemic.

Can I receive benefits through the ERAP if my residence is on Tribal territory?

Please contact your Tribal Social Services office for assistance.

If I don’t have a written housing agreement but am still renting, am I eligible to receive assistance?

No. Occupying a rental residence is considered a valid and current tenancy only if there is a written agreement, such as a lease.

Who Can Apply & What is Needed

Tenants: Tenants may start their own applications, but the landlord or utility company’s contact information will be required in order to complete the application. Additionally, the landlord or utility provider will be contacted by DES and will need to register their banking information through the application portal.

Landlords: Landlords may begin applications on behalf of their tenants acting as co-applicants. However, the tenant’s contact information will be needed in order to complete the application. Additional information from the tenant including their income and other documentation will need to be provided. Landlords applying on behalf of their tenants will be required to provide a copy of the application to the tenant.

What documents are needed for tenants to apply for assistance?

Required documents include:

1. Proof of identity, which may include a clear and legible photo identification or other means of identification through id.me
2. Lease or housing agreement that matches the applicant and landlord names. All members of the household must be on the lease.
3. Utility bill for each utility company if applying for utility assistance
   

   Utility bill must show the utility company's name, the account number, the account holder name, the service address, the amount due and the utility company's payment address. Please call your utility company to request a statement if you do not have one. For SRP customers:

   SRP Credit Customers

   • See SRP sample bill
   • To obtain a copy of your most recent bill, log in to MyAccount
   • If you cannot obtain a copy of your most recent bill, call SRP at (602) 236-8888 English or (602) 236-1111 Spanish 24 / 7

   SRP M-Power Customers

   • See M-Power Customer Report Example
   • To request an M-Power Customer Report call SRP at (602) 236-8888 English or (602) 236-1111 Spanish 24 / 7
   • A screenshot from your M-Power app does not meet the ERAP program needs; please contact SRP to request this report
4. Proof of income for all household members above the age of 18 which may include:
   
   • Most recent 60 calendar days’ worth of paystubs for all members of the household from the date of application;
   • Tax documents for calendar year 2020 which may include:
     
     • 2020 IRS Form 1040
     • 2020 Form 1099
     • 2020 IRS Form W-2
   • Social Security checks, if applicable
   • Current Pension/Retirement Benefit letter, if applicable
   • Unemployment Insurance statements, if applicable
   • Current Annuity Payment letter, if applicable
   • Statements from any other type of ongoing household income aside from TANF Cash Assistance or SNAP benefits
5. Documentation or written explanation of financial hardship due to COVID-19. Examples of documentation may include:
   
   • Unemployment Insurance application or statement
   • Explanation of COVID hardship (see FAQ titled "What is considered a COVID-19 hardship?")
6. Explanation or documentation of housing instability, which may include:
   
   • Notice of eviction
   • Notice of past due rent or past due utility bill
   • Shutoff notice from utility company
   • Proof of unsafe living conditions
7. If applying for future assistance, verification of payment of previous months (arrears balance), which can be in the form of a current statement.
8. Your bank routing and account number to receive ACH payments (except Utility-only applicants).

Please note that screenshots that show only the balances due, will not be accepted. In your screenshot, you will need to show the entire statement information including the utility/rental company's name, the account number, the account holder name, the service address, the amount due and the utility/rental company's payment address.

Which utilities are eligible for financial assistance under the Program?

Eligible utilities include electricity, gas, water, sewer, and trash removal. Telecommunication services, such as telephone, cable, and internet service costs are NOT eligible for assistance.

What file types can be uploaded?

PDF or JPEG files can be submitted. If a document is unclear, the agency will contact you to resubmit the information.

What happens if there are questions about my application?

The ERAP Specialist working on your application may need further information or income verification prior to determining eligibility. If this happens, the Specialist will send a request through the online portal or contact you by phone. If there is no response or income verification provided within 45 calendar days, the application will be closed. You can call our customer service line at 1-833-912-0878 to reopen your application.

Will I be notified if I am determined to be ineligible for assistance?

Yes, you will be notified by email if you are ineligible and you may view the reason by logging into the portal.

Will I be notified if I am determined to be eligible for assistance?

Yes, you will be notified if you are eligible to receive assistance through the ERAP and will receive an email with confirmation a payment was made to the landlord or utility company.

If you are receiving assistance for rent and utility arrearage payments, they may be made in a lump sum, one-time payment amount and may be applied for rent and utility payments due no earlier than March 13, 2020.

If you are receiving assistance for rent and utility future payments, you may receive up to 3 consecutive months after which additional application materials may be required for continued benefits.

What are the various application statuses I might see when applying for the portal?

What happens after I’ve received 3 consecutive prospective/future months of benefits?

If you wish to receive additional assistance after the third month of benefits is received, you will have to provide documentation demonstrating that you are still financially eligible for the program. You will also be required to provide proof of the previous payment made to credit your rent or utilities.

How will I receive the assistance?

The assistance will be paid directly to your landlord or utility provider who will receive a direct deposit into their bank account.

Will I need to report any funds received from this program as income?

No. Any funds received under this program cannot be counted as income for the tenant’s tax reporting or for purposes of determining eligibility for any other public assistance programs. It is considered income to the landlord and landlords will be issued a 1099 form for 2021.

Can I be reimbursed for rent already paid to my landlord?

No. Payments are made directly to the landlord for delinquent and past-due rent only.

How will my application information be used or shared?

Information provided on your application will be used for purposes of determining eligibility for rental or utility assistance under the ERAP. Your sensitive information will be protected at all times. Demographic information provided may be used for reporting purposes to the U.S. Department of Treasury. In accordance with the law and in an effort to prevent eviction, some information may be shared with Arizona Courts.

Where can I get legal help if I am going through the eviction process?

Community Legal Services can help provide legal aid. Please go to https://clsaz.org/ or call 1-800-852-9075.

If you believe you are facing possible eviction, and need legal assistance, there are also resources available at https://azevictionhelp.org

Can I receive assistance if I have a rent-to-own agreement?

Yes, as long as no member of the household: is not a signor or co-signor to the mortgage on the property, does not hold the deed or title to the property and has not exercised the option to purchase.

Can I receive assistance if I live in manufactured housing or a mobile home?

Yes, rental payments for either a manufactured home and/or the parcel of land the manufactured home occupies are eligible for financial assistance under ERAP. Households renting manufactured housing and/or the parcel of land the manufactured home occupies may also receive assistance for utilities.

If my application is denied, can I appeal?

You can appeal by emailing, faxing, or mailing this form within 60 days of the decision.