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To protect taxpayer dollars from criminals and ensure Arizonans in need can access benefits in a timely manner, beginning this week, claimants filing initial claims for Pandemic Unemployment Assistance (PUA) will need to verify their identities using ID.me’s safe and secure online portal before they can receive PUA benefits. Learn more.

States across the nation continue to see an extraordinary number of claims filed as a result of identity theft. DES has become aware that some Arizona residents are receiving notices and benefit cards at their address with the names of individuals who do not reside at that location. This is the result of criminals attempting to obtain funds from the new federal Pandemic Unemployment Assistance (PUA) program by using randomly selected in-state addresses during the application process. More information regarding unemployment fraud can be found here. To report fraud, file a report online or call the DES Fraud Hotline at 1 (800) 251-2436.

DES Services Related to COVID-19

Quest Electronic Benefits Transfer (EBT) Card

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The benefits are transferred into an account in your name. You will be issued an Electronic Benefits Transfer (EBT) QUEST card by Fidelity National Information Services (FIS). The card is used like a debit card to withdraw your cash benefits from an Automatic Teller Machine (ATM) displaying the QUEST symbol, or used to purchase food with your Nutrition Assistance benefits. You may also use your QUEST card to purchase products from certain retail merchants.

Please note: Arizona state law prohibits the use of the Cash Assistance EBT card at all ATMs and point-of-sale terminals located in liquor stores, gambling casinos, race tracks, adult entertainment establishments, and medical marijuana dispensaries. Arizona state law also prohibits purchasing lottery tickets with a Cash Assistance EBT card. Your Cash Assistance must be used only to provide for the basic needs of the children and adults for whom assistance is being provided.

You are allowed to use your EBT card outside of Arizona. A notice will be sent requiring you to answer questions about your EBT usage when 10% or more of your benefit amount is used outside of Arizona during a six month period.

You are responsible for your EBT Card, Personal Identification Number (PIN), and the use of your benefits. KEEP YOUR PIN PRIVATE! If your Cash Assistance or Nutrition Assistance account is accessed and used with your card or your EBT alternative holder card, the benefits will not be replaced. Benefits will not be considered for replacement until after they have been reported lost or stolen and will be limited to benefits remaining in your Electronic Benefit Transfer account as of the date of the report. Please read the How to Use Your Arizona EBT Card (FAA-1045A) for a guide on selecting your pin.

Report Lost/Stolen EBT Card

Contact the DES Office Locator or call FIS Customer Service at 1-888-997-9333 (TTY: 1-800-367-8939).

The first replacement card in a calendar year is free. You are charged $5 for each additional replacement card. When you or your EBT alternate cardholder requests 3 or more replacement EBT cards within a 12-month period, you will be issued a replacement card, but you may not be able to use it until you make contact to explain the reason for the replacement EBT card request.

Check Your Balance

Call FIS Customer Service at 1-888-997-9333 (TTY: 1-800-367-8939) or

Login to your EBT Account at FIS to:

review your transactions,
check your balances,
reset your PIN,
contact customer service and much more.

There's an App!

ebtEDGE, a free mobile app for EBT cardholders, is now available in the Apple App Store (iOS) and Google Play Store (Android). Through this secure app, you will be able to see your benefit balances, SNAP retailer and ATM locations, benefit schedules, and a statement of the last 60 days of transactions made on your card. You will need to enter your EBT card number and PIN to access your account information.

Add an Authorized User

To add an authorized user to your EBT card complete and submit the Designation of EBT Alternate Card Holder form.

Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification.

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