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Electronic Benefits Transfer (EBT) Card

It is illegal to sell, trade, exchange, or give your CA or NA benefits or EBT card to another person. This card is ONLY to be used by legal recipient of the benefits or their authorized designee.

Recipients of Nutrition and/or Cash Assistance will receive their benefits on a QUEST Electronic Benefits Transfer (EBT) Card issued by Fidelity National Information Services (FIS). The card is used like a debit card to purchase food with Nutrition Assistance benefits, and withdraw Cash Assistance benefits from an Automatic Teller Machine (ATM) displaying the QUEST symbol.

Please note: Arizona state law prohibits the use of the Cash Assistance EBT card at all ATMs and point-of-sale terminals located in liquor stores, gambling casinos, race tracks, adult entertainment establishments, and medical marijuana dispensaries. Arizona state law also prohibits purchasing lottery tickets with a Cash Assistance EBT card. Your Cash Assistance must be used only to provide for the basic needs of the children and adults for whom assistance is being provided.

You are allowed to use your EBT card outside of Arizona. A notice will be sent requiring you to answer questions about your EBT usage when 10% or more of your benefit amount is used outside of Arizona during a six month period.

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Download the ebtEDGE App

ebtEDGE, a free mobile app for EBT cardholders, is now available in the Apple App Store (iOS) and Google Play Store (Android). Through this secure app, you will be able to see your benefit balances, SNAP retailer and ATM locations, benefit schedules, and a statement of the last 60 days of transactions made on your card. You will need to enter your EBT card number and PIN to access your account information.

Report Lost or Stolen Card

If you have lost your card, or your card has been stolen, call FIS Customer Service at 1-888-997-9333 (TTY: 1-800-367-8939) IMMEDIATELY.

The first replacement card in a calendar year is free. You are charged $5 for each additional replacement card. When you or your EBT alternate cardholder requests 3 or more replacement EBT cards within a 12-month period, you will be issued a replacement card, but you may not be able to use it until you make contact to explain the reason for the replacement EBT card request.

Protect Your Benefits

Protect Your Benefits: Arizona EBT cards are NOT insured. 

You are responsible for your EBT Card, Personal Identification Number (PIN), and the use of your benefits. KEEP YOUR PIN PRIVATE! Please read the following guide for help with selecting your pin:

Here are some tips to help keep your benefits safe:

  • Freeze your electronic benefit transfer (EBT) card when not in use through ebtedge.com or through the ebtEDGE mobile app
  • Do not treat an EBT card like a savings account. The EBT card is not insured.
  • Don’t keep a large balance in your EBT account.
  • Keep your PIN a secret.
  • Try and change your PIN the day before your benefits become available each and every month.
  • You can change your PIN by calling the FIS Customer Service line at 1-888-997-9333, using the FIS mobile app ebtEDGE (available on Google Play and Apple App Stores), or online at www.ebtedge.com.

Share what you know and be a part of the solution. Provide us any information about persons or websites selling EBT cards:

Replacing Stolen EBT Benefits

Federal law now allows states to protect and replace stolen Nutrition Assistance (NA) and TANF Cash Assistance benefits due to electronic benefit theft such as card skimming, card cloning, and phishing scams. On June 19, 2023, DES began accepting and processing requests for the replacement of stolen NA, CA, Grant Diversion (GD) or Hopi Tribal TANF benefits. View the Arizona State Plan.

Households are potentially eligible for a replacement when the electronic benefit theft is reported within 45 calendar days from the date of the theft.

To report and request a replacement of stolen benefits, you, a household member, or Authorized Representative may complete and sign one of following forms:

Submit your request by any of the following ways:

Preferred:

  • Mail:

    Department of Economic Security
    PO Box 19009
    Phoenix, AZ 85005-9009

  • Fax: (602) 257- 7031 or toll free to 1 (844) 680-9840
  • In person: At any FAA Office. Use the office locator to find an office near you.

Alternative:

  • Call: 1 (833) 786 - 8823, Monday through Friday, 7:00 a.m. - 5:00 p.m.

Households have the right to file an appeal if they disagree with the action or inaction of DES.  Households are not eligible for replacement of their stolen benefits while the appeal is pending.

If your household experienced electronic benefit theft, ensure that the compromised Electronic Benefits Transfer (EBT) card is replaced. You or your authorized representative can call the Fidelity National Information Services (FIS) at 1-888-997-9333 (TTY: 1-800-367-8939) or walk into an FAA office to request a replacement. In these instances, DES waives the replacement fee.

Frequently Asked Questions

After I submit a claim, when will I receive replacement benefits if it’s approved?

Arizona will process claims reporting losses that occurred on or after June 19, 2023 within 10 business days of receiving a completed and signed request. 

DES will send you a notice once your claim has been processed and replacement benefits have been issued. Sign up today for electronic notifications through MyFamilyBenefits, which is, on average, approximately 5 days faster than waiting for U.S. mail.

What if my claim is not approved but I believe I am entitled to replacement benefits?

Households have the right to file an appeal if they disagree with the action or inaction of DES.  Households are not eligible for replacement of their stolen benefits while the appeal is pending.

How much am I eligible to receive as replacement benefits?

Replacement benefits due to electronic benefit theft cannot exceed the amount of two months of benefits or the amount of my actual reported loss, whichever is less.

How will I receive replacement benefits?

Replacement benefits will transfer back to the EBT card, unless that card has been compromised and you haven’t replaced your card already; in those cases, the compromised EBT card will be deactivated and the household will receive a replacement EBT card within the process timeliness standards mentioned above. If a replacement EBT card is needed more quickly, you can visit a local FAA office.

My benefits were stolen prior to this announcement. Am I eligible for replacement benefits?

Households are potentially eligible for a replacement when the electronic benefit theft is reported within 45 calendar days from the date of the theft.

I received SNAP benefits from another state, but my benefits were stolen in Arizona. Are you able to replace my stolen benefits?

Individuals who received SNAP benefits from another state will need to contact their respective state programs regarding the replacement of benefits, as DES can only replace benefits issued by Arizona, regardless of where the theft occurred.

How long will DES be able to process and provide replacement benefits?

This program is currently scheduled to end December 20, 2024.

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