DES Utility Assistance Can Help Before Moratoriums End

The COVID-19 pandemic has touched the lives of all Arizonans. Whether through the loss of loved ones, loss of employment, adjusting to distance learning, or a myriad of other circumstances, 2020 has certainly had its challenges. However, many assistance programs were implemented to help ease the burden and moratoriums were placed on evictions and utility disconnections.

For example, SRP implemented a moratorium on power disconnections in March, but it ended for most customers October 1. However, it extended its disconnect moratorium for customers on its limited income program, the Economy Price Plan (EPP), until early January. Arizona Public Service (APS), extended the hold on disconnects for past due bills through the end of 2020 for all its customers. DES, in coordination with its community partners, also have resources available to assist individuals in need of utility assistance. In May 2020, DES received an additional $16.5 million in funding for the Low-Income Home Energy Assistance Program (LIHEAP) to support low-income families. This was a 58% increase in funding. Funds are distributed to 11 Community Action Agency providers across Arizona and the Tohono O’odham Nation.

When moratoriums end and past-due amounts are owed, a payment plan is established that includes a portion of the debt amount, in addition to the current payment. Although the moratoriums during this time period have been helpful for many Arizonans, when they end and a large balance that is due, individuals still may not be able to pay this amount, resulting in increased debt and late fees.

Through LIHEAP—a federally-funded program that helps households pay their utility bills—eligible customers won’t have to worry about how they’re going to catch up on their payments. In addition to helping pay current and past due energy bills, LIHEAP can also assist with utility deposits and energy efficiency measures to reduce future energy costs.

To qualify for LIHEAP, the applicant must have an income that falls within the program guidelines. Priority for service assistance is determined at the local Community Action Agency level. Higher priority may be granted if someone in the home is a senior citizen (60 years of age & older), an individual with disabilities or a young child under the age of six years old.

The Community Action Agencies across the state have adapted the way you can apply for LIHEAP. It differs from each region, but adaptations include mailing in applications, phone interviews and online applications.

To check for eligibility and where to apply, please visit the DES website.

By Isabella Neal