CMS revised its guidance for visitation in nursing homes during the COVID-19 Public Health Emergency, including the impact of COVID-19 vaccination. Visitation is now allowed for all residents in CMS monitored facilities at all times.
Do you have a passion to serve? As a result of recent legislation, the Long-Term Care Ombudsman Program (LTCOP) is expanding to provide even more assistance to residents in long-term care facilities. The LTCOP’s regional partners are currently hiring for a number of positions! If you are interested in any of the positions below, we encourage you to apply.
Region 3 NACOG - 1 local position. Learn more:
The Long-Term Care Ombudsman Program (LTCOP) grew out of efforts by both federal and state governments to respond to widely reported concerns that our most frail and vulnerable citizens (those living in long-term care facilities) were subject to abuse, neglect and substandard care. These residents also lacked the ability to exercise their rights or voice complaints about their circumstances. The primary purpose of the Long-Term Care Ombudsman Program is to identify, investigate and resolve complaints made by or on behalf of residents of nursing homes, assisted living facilities, and adult foster care homes.
The LTCOP will make every reasonable effort to assist, advocate, and intervene on behalf of the resident. When investigating complaints, the program will respect the resident, maintain their confidentiality, and will focus complaint resolution on the resident’s wishes.
In addition to identifying, investigating and resolving complaints, the LTCOP:
If you have a complaint, concern or would like more information, the Ombudsman Program is available to assist you. Contact your local LTCOP at:
Area Agency on Aging, Region One
Pima Council on Aging
Yavapai, Coconino, Navajo, Apache Counties
Northern Arizona Council on Aging
Central Intake number:
(877) 521- 3500
Mohave, La Paz, Yuma Counties
Western Arizona Council on Aging
Pinal and Gila Counties
Pinal-Gila Council for Senior Citizens
Cochise, Graham, Greenlee, Santa Cruz Counties
Southeastern Arizona Governments Organization
(520) 432-2528, extension 206
Navajo Area Agency on Aging
(602) 542-6454 or (602) 542-6432
Inter-Tribal Council of Arizona
21 Tribal Nations
For program information, contact:
Office of Arizona State Long-Term Care Ombudsman Program
1789 W. Jefferson Street, Mail Drop 6288
Phoenix, Arizona 85007
Phone: (602) 542-6454 extension 9
Email: [email protected]
Please visit the Arizona Department of Health Services to stay up-to-date concerning COVID-19.
The public can resume visiting loved ones in Nursing Care Institutions, Residential Care Institutions, Nursing Supported DD Group Homes and ICF-IIDs, in accordance with CMS guidance QSO-20-39-NH. Learn more about nursing home visitation guidelines.
The Long-Term Care Ombudsman Manuals are reference guides for regional staff. They use the manuals during training of new staff and volunteers, and as a guide during their Ombudsman duties. They contain general information regarding the role of the Ombudsman, as well as applicable state and federal policy and law.