Contact Arizona Unemployment Insurance Benefits
Call Center Phone Numbers
- Toll Free: 1 (877) 600-2722
- Phoenix: (602) 364-2722
- Tucson: (520) 791-2722
- Telecommunications Relay Service for the Deaf/Hard of Hearing: 711 Toll-Free
Debit Card Information
Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to Way2Go Card® issued by Comerica.
Go Program Way2Go Card® Services
Contact information for Way2Go Card® Services will be added when the transition begins.
For more information about the Way2Go EPC card, visit our EPC transition web page.
Claim and Payment Status
You can call our Automated Telephone System to listen to recorded information about your claim.
- Toll Free: 1 (877) 766-8477
- Phoenix: (602) 417-3800
- Tucson: (520) 884-8477
- Telecommunications Relay Service for the Deaf/Hard of Hearing: 711 Toll-Free
Note: You can also get claim status or payment information online.
Mailing Address and FAX Numbers
Department of Economic Security
Unemployment Insurance Administration
P. O. Box 29225
Phoenix, Arizona 85038-9225
FAX Numbers:
Phoenix
(602) 612-8705
(888) 305-1348
Email: [email protected]
Note: This is an unmonitored inbox that is only for incoming document retrieval. No emails will be monitored or responded to. Please ensure the documents submitted are in a PDF, Doc, Docx, Txt, Rtf, JPEG or PNG format. We do not accept Password Protected Files, Encrypted Files or Embedded Files.
Client Advocate
Contact the Client Advocate if you have a complaint about an Unemployment Insurance related matter or the service you received.
DES Unemployment Insurance Administration
Site Code 860B
P.O. Box 6123
Phoenix, Arizona 85005-6123
Missing/Lost/Stolen Checks
Please click the below button to complete a submission.
UI Benefit Appeals
Appellate Services Administration
2200 N. Central Ave.
Phoenix, Az 85004
Suite 100
Phone: (602) 771-9019
Toll-Free: 1 (877) 528-3330
Fax: (602) 257-7056
Online Appeals
Claimants can file an appeal electronically via an Electronic Appeals Submission (EAS).
Paper Request for Reconsideration/Appeal
A request for an appeal can also be filed on paper by claimants and employers.
Download Appeals Request - English
Download Appeals Request - Spanish
Hearing Registration
You can register as a participant for a hearing or update your participant details.
Tucson Office Location
2255 W. Ina Rd., Suite 131
Tucson, AZ 85741
Phone: (602) 771-9019
Toll-Free: 1 (877) 528-3330
Fax: (602) 257-7056
Appeals Board
2200 N. Central Ave.
Phoenix, Az 85004
Suite 100
Phone: (602) 771-9019
Toll-Free: 1 (877) 528-3330
Fax: (602) 257-7056
How to Repay an Unemployment Insurance Benefit Overpayment
Make a Payment Online
You can use the DES Online Payment System to make a payment.
Items you will need to pay online:
- A valid credit card (Visa, MasterCard, Discover or American Express)
- Your DES Account Number (the ten-digit number shown on your billing statement)
Pay by Phone
1 (844) 722-6247 or (602) 252-0024 - press Option #1
Pay by Mail
Make the check or money order payable to the Department of Economic Security and mail to the address shown at the top of the Determination of Overpayment. To ensure proper credit, you must include your Social Security Number and current mailing address with your payment.
Set Payment Plan
If you wish to make arrangements for a regular repayment plan on the overpayment, contact us at:
DES Office of Accounts Receivable and Collections (OARC)
(602) 252-0024
1 (800) 236-1475
Unemployment Insurance Fraud
Unemployment Insurance fraud is a felony.