Child Support Services Officer Provides 'Exceptional' Service to Mom Paying Support

Child Support Services Officer, Danny Chrisco, was one of five children raised by a single mom without child support. His experience growing up has made him empathetic to the families he serves through the DES Division of Child Support Services (DCSS). “When I get a call from a customer who is upset about their case, with a little empathy and explanation, I can help them feel better about their case,” said Danny.

That’s exactly what he did when child support payor, Cara, reached out with a question. She has been paying child support for nine years, and knew that her children would soon reach the age of emancipation and monthly payments would be terminated. But she wanted to make sure payments continued to apply to debt that accrued when she was younger.

Cara’s case was opened in 2014, and as a young single mom, Cara felt confused about the child support process. She was just beginning to gain work experience, which made fulfilling a child support obligation difficult and resulted in child support debt.   

As the years went on, Cara began her career and had a steady income. She continued to provide financial support as the children grew. She worked with DCSS and her employer to have child support payments taken out of her paychecks. “Getting it to be taken out of my paycheck automatically has been pretty good,” said Cara. Many parents choose this payment option because life is busy and automatic payments means one less thing to worry about. “It’s been easier to pay that way because I’m not forgetting or anything else.” Now it was time to address the lingering obligations from the beginning of her case.

“It was nice to talk to somebody who understood that there may be confusion,” Cara said about Danny. “He was not judgemental at all.”

Danny explained exactly where to go in the portal to find the forms needed for the emancipation process. “He was exceptionally polite and respectful,” explained Cara. “He gave me all the information I needed and some I didn't even think to ask for.”

Danny also helped Cara navigate the online child support portal. “It’s a really good program to see when you paid, what you paid…it’s all right there,” said Cara.

It’s not uncommon for Danny to earn recognition from customers. “Listening is key in the call center,” said Shawn Sanders, who is the Child Support Unit Supervisor over Danny’s team. “We all listen to learn from our customer and we do not listen to just respond. Danny has developed this skill to a high level.”

Shawn’s unit is composed of both, tenured and newly-trained agents. Danny supports his team by sharing his knowledge, which is appreciated and well received. “The way he was trained and the way he talks–he is completely calm and just walks you through it, and it’s really simple to understand,” said Cara.

DCSS Customer Service aims to provide timely child support services to all Arizonans with a qualifying case. Customer service agents like Danny are available to answer questions about child support Monday through Friday from 7:00 a.m. to 5:30 p.m. at 602-252-4045. View more information about child support services online.