Provider Resources
General
- DDD Provider Relations
1-844-770-9500 ext. 1
[email protected] - Policy on Enrollment Verification with Account
- Provider Directory
- Fraud and Abuse Reporting
1-877-882-5799
Report Fraud or Abuse Online - Provider Policy Manual
- Interdisciplinary Technical Assistance Center on Autism and Developmental Disabilities
- Developmental Disabilities Terminology
- Additional Vendor Education Resources Related to Abuse, Neglect and Exploitation Prevention
Medical / Insurance
- Mercy Care Practice Guidelines
- UnitedHealthcare Community Plan Practice Guidelines
- DDD Clinical Practice Guidelines
- DDD Health Plan Liaisons
Billing / Payments
- Qualified Vendor Contract User Manual
- Billing for Third Party Liability & Duplicates
- Email DDD about Third Party Liability Benefits (Member Insurance Update Requests only)
- Email DDD about Third Party Liability Waiver Requests
- COBV Insurance Waiver Request Form
- Vendor Account Set-up and Payment Information (Arizona W9)
- Sole Proprietor Waiver (Department of Administration)
- Rates and Billing
Survey Results
FOCUS / Vendor Call
- DDD QVA Focus User Guide and Manual
- DDD Provider Search Manual - Updated (6/2017)
- Focus Service Authorization Vendor Call Demo Video
Electronic Visit Verification
DDD Services Required to Use EVV
- Attendant Care
- Homemaker/Housekeeping
- Habilitation Hourly
- Home Health (Nursing)
- Respite
- Skills Training and Development
AHCCCS Resources
- AHCCCS Website
- [email protected] - Technical Assistance
Sandata Customer Care
Sandata System Questions/Issues
- 1-855-928-1140
- [email protected]
Alternate EVV Vendor Questions/Issues
- 1-844-289-4246
- [email protected]
Additional Resources
- AHCCCS, DDD and Sandata Qualified Vendor Meeting - January 28, 2021 (Video)(link is external)
- AHCCCS, DDD and Sandata Qualified Vendor Meeting - January 28, 2021 (PDF)
Reporting