Your EPC card will have a zero balance until your first benefit payment has processed. You can review your UI claim information online to determine the status of your benefit payments. Visit our How to Obtain Payment Information page for more information. UI benefit payments are released once your application is processed and you have met all eligibility requirements. If you are filing a new claim, you will be required to serve a Waiting Week (no payment is made for this week). Also, if issues were detected on your UI application, the Department will need to determine whether you will be entitled to benefits. It could take up to three weeks to determine eligibility. If you meet all eligibility requirements and payments are released, it may take up to 2 business days to post to your EPC account.
If you have checked your UI claim information online or by telephone and find that a payment was issued and the amount is not showing up on your EPC; you must contact Bank of America at 1-855-847-2030 (Hearing-impaired customers call TTY: 1 (866) 656-5913). Note: if you have chosen to receive benefit payments through direct deposit instead of using the EPC, you must contact your personal bank/credit union directly.