SCAM ALERT: DES has been made aware of a “mimic phone number” scam that closely matches the DES phone number for assistance with Medical, Nutrition and Cash Assistance. It may offer various “promotions” like retail gift cards and ask for a credit card number. DES advises customers to do the following in the event you misdial:
1- Dial carefully. The correct phone number for the HEAplus Customer Support Center is 855-432-7587.
2- You should never hear any special offers or promotions or requests to provide your credit card when calling for assistance with benefits. If you do, hang up, check the number you dialed, and call again.
3- Never give your credit card number.