The Arizona Child Support Customer and Employer Portals are scheduled for maintenance and unavailable on Saturday, August 17th, from 9 AM to 2 PM.
Payment Kiosk machines are temporarily out of service and inaccessible at all locations. Payments can be made online via the Payment Gateway or IPay, a Participating Retailer, or via the other payment options.
Fulfilling your child support order is critical to the success of your children. The Division of Child Support Services (DCSS) is here to help you every step of the way. For your convenience, there are a variety of ways to make a child support payment. If you are unable to meet your obligation, DCSS can help you get back on track.
Make child support payments, view your account information, send emails and update your contact information.
Child Support Services office staff are ready to help you.
The Division of Child Support Services (DCSS) aims to provide convenient and economic solutions for making payments. So that you can make the most informed choice for making a payment, please review the payment options available to you.
Pay online via the Payment Gateway or iPay
No fees!
602-252-4045
(No fees)
Toll Free: 1-800-882-4151
Payment Gateway: 1-888-585-7942
Mail a check, money order or cashier's check.
No convenience fees to mail to the Clearinghouse.
USPS rates may apply for the Overnight Express option.
Support Payment Clearinghouse
P.O. Box 52107
Phoenix, AZ 85072-2107
Overnight Express Payments
Arizona Department of Economic Security
DCSS – State Disbursement Unit
1789 W. Jefferson, Mail Drop 7222
Phoenix, AZ 85007
Pay Child Support from your mobile device with TouchPay Child Support Mobile Application.
Learn how to use the TouchPay Child Support Mobile App.
Note: A convenience fee of 2.85% will be applied each time you choose the TouchPay Mobile App.
Participating Retailers (accepts cash only. Please plan for a $2.49 convenience fee.)
Either parent may request a modification of their existing child support order when there has been a significant and continuing change within the household, such as adding or changing health insurance, a loss of a job, disability, or an increase or decrease in income for either parent. Only current child support can be modified. Arizona law does not permit retroactive modifications.
Under federal and state law, you have the right to request a modification of your child support order. A modification review is conducted by the courts based on the current income of the parents, the Arizona child support guidelines, and any applicable credits. The review may result in an increase, decrease, or no change in your child support order.
Read through this document for frequently asked questions on modifying your child support order.
Follow the instructions on pages 1 and 2 of the form.
Modification Packet
Division of Child Support Services
PO Box 40458
Phoenix, AZ 85067
Include your return address on the envelope for timelier processing of your request.
The review and modification of an order may take up to 6 months depending on how quickly the information is provided by both parties.
If you have questions or need assistance, contact DCSS Customer Service at 1-800-882-4151 or 602-252-4045, or visit your local DCSS office.
DCSS recognizes that there are certain circumstances that may make it difficult for support payors to meet their child support obligations. We offer customer incentive programs to help with past-due payments. Continue reading to find out if you qualify.
If you get your High School Diploma or General Educational Development (GED) certificate (after July 2014), you may be eligible for a reduction of up to $1,000 of monies (arrears, clearinghouse and/or genetic testing fees) owed to DCSS.
Find out if you qualify:
Submit a copy of your high school transcript or GED transcript (dated after July 2014)
DCSS
GED Incentive Program
PO Box 40458
Phoenix, AZ 85067
If circumstances occur that permanently affect your ability to pay child support and you have past-due (arrears) payments, you may be eligible for the DCSS Hardship Program.
If you think you qualify, contact your case manager or the DCSS Customer Service at 602-252-4045 or 1-800-882-4151.
The DCSS Settlement Program assists noncustodial parents who may have a large arrears balance on their child support case. It provides an opportunity to pay off past-due arrears balances.
If you are limited in your ability to pay, you may offer to settle your arrears balance by paying either a lump sum or by making monthly installments that can be accepted for up to 3 months.
To participate in the program:
Note: The state’s role is not to advocate the amount of the settlement, but to facilitate whatever offer is appropriate for the state and the parties involved in the case. The DCSS cannot require a custodial parent to accept a settlement offer.
My wages are being withheld; will a settlement offer stop the withholding?
The wage withholding may be stopped by DCSS if the case is an arrears only case and there is no current support obligation accruing. The wage withholding may be changed to current support only if the current child support obligation is being paid.
What happens with credit reporting when my settlement offer is completed?
If there is still an active Arizona child support order after a settlement payment, the case will continue to be reported to the credit reporting agencies. If a case is closed due to a settlement payment, the case will be reported to the reporting agencies as closed.
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Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification