On May 19th, 2019, the login process to the EBT customer web site/portal will change from using a Card Number and PIN to using a User ID and Password. All users will have to create a User ID and Password to access the application.
For life-threatening emergencies, call 911 immediately
What You Need to Know
Making a report by telephone Monday-Friday 7:00 a.m. to 7:00 p.m. and Saturday, Sunday and state holidays 10:00 a.m.to 6:00 p.m.
Important Phone Numbers
(877) SOS-ADULT (877) 767-2385
You may also contact Department of Health Services for assistance regarding issues with licensed or unlicensed facilities: Monday - Friday, 8:00 a.m. to 5:00 p.m. at (602) 364-2536.
When making a report to APS, the reporter will be asked questions about:
The vulnerable adult (potential victim) and any identifying information
How is the adult vulnerable? (What physical or mental impairment prevents the victim from protecting themselves?)
Description and date of incident regarding the suspected abuse, neglect (including self-neglect) and exploitation
Witnesses to the suspected maltreatment
The alleged perpetrator and any identifying or location information
Significant others and/or caregivers
Any safety concerns for an APS investigator when visiting the home (i.e. aggressive animals, weapons, diseases, etc.)
Reporting source's name, address and telephone number
Our online reporting form is available 24 hours a day, seven days a week.
This web site's security is enough to permit HIPAA-covered entities to file reports of adult abuse, neglect (including self-neglect) or exploitation, as mandated by state law. The reporter may print the report just prior to submitting it. Once submitted, the reporter cannot access the report.
Things to consider before using the online system:
Answer all the questions as thoroughly as possible. Providing detailed and descriptive information about the situation you are reporting helps the Central Intake Unit to accurately determine the need for an investigation. Be sure to include your email address and phone number for follow-up contact.
Although an anonymous online report may be submitted, the Central Intake Unit will be unable to contact an anonymous report if additional information is needed by the Central Intake Unit in order to make a determination that the information supplied has met the criteria for a report.
The information you provide is generally confidential but can be released as allowed per statute ARS § 41-1959. The information you provide may be shared with other staff in APS whose duties require access or other agencies with statutory responsibility to conduct an investigation. The information you provide will be used to investigate the incident you report.
After a report is made:
Once received and processed, any report meeting investigative criteria (abuse, neglect, self-neglect and exploitation of a vulnerable adult) will be forwarded to the local APS field office for investigation.
In-person contact response time will be made anywhere from one to five business days.
If your report is not sent to a local APS field office for investigation, the information you provided did not meet the criteria for an APS investigation according to Arizona Revised Statutes; however, a record of your concern will be documented in the APS database system.
Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable accommodation based on language or disability should contact ADES’s Office of Equal Opportunity at [email protected]. Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.